From the start, with the folks in the office, on the phone, I was met with friendliness, caring, and professionalism. Same with Russ who did the estimate, and Doug and his crew who cut down the tree. Excellent! Friendly, knowledgeable, and highly skilled! Highly recommend, and will use them again!
We bought a 100 year old house this year with a tree in the backyard that is not much younger than the house itself. We believed the tree had been struck by lightning at some point and it was in desperate need of trimming, so we wanted the opinion of an arborist to evaluate the health of the tree. Hansen’s was one of the few tree service companies with certified arborists so we hired them to evaluate the health of our Pin Oak and to advise us on what to trim. Karl our arborist was very knowledgeable and extremely helpful throughout the entire process. The tree trimming crew was very efficient, ,the tree trim was excellent, and they cleaned up well. We will definitely re-hire them for our future tree needs.
Outstanding. I had a very tall, crazy wicked sycamore with the top broken off from a storm - the top hanging in the branches above - and lots of huge brittle branches hanging over my yard, my driveway and my neighbor's yard. If you know sycamores, you know they grow knarly and thick. Not only did Hansen's work with me on scheduling around two last-minute emergency trips out of town, they did the removal quickly (less than a day), cleaned up afterward, and were just incredibly efficient. I appreciate very much that although the tree was too close for comfort to my neighbor's wooden fence, they caused absolutely no damage whatsoever. They were also super friendly and obviously experienced, with good equipment and a great attitude. They knew what they were doing. The stump removal man came on a subsequent day, and he was just as friendly, and had my humongous stump gone in maybe 30 minutes. Now, they were NOT the low bidder. But I wasn't looking for the low bid here; I was looking for experience and professionalism, and I place a lot of emphasis on customer service. If you're one who thinks "Hey man, it's just removing a tree," I hear ya. Go ahead and use the cousin of a friend of some guy your sister knows. But for me, it's a matter of safety, and the little premium I paid (within 10% of the low bid on this project) was well worth my peace of mind. This wasn't my only tree, and I'll be calling these guys again at some point as my first choice.
Great crew and our tree removal was not an easy one! They were even great about their cleanup after! Five stars!
This is the first time I had used a tree service. I went off a recommendation from my neighbor. I was very pleased with the quote and the service. Russ came out and quoted the job and then followed up. The crew was great, a big thanks to Pavlo, Brandon and Christion on a job well done. I would definitely use them again.
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