They repairs my engagement ring and also a pearl ring I have had forever. The staff is very polite and inviting. They do not rush you in any way.
Wendy Sanderson
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March 14, 2022
They say the "promise" date is just an estimate date for when your jewelry will arrive. However when making the purchase they swear the promise date is the date they will have your jewelry ready. It's only an "estimate" when it's not in their favor.
That date has came and went. Numerous calls to the store and corporate has finally lead to a call from the store manager. He stated and I quote, " You are being unreasonable " after I have given them thousands of dollars for a ring they couldn't deliver when they "promised".
I got the run around from the store employees about getting a refund. Everything from they need to wait until the ring is delivered to them to I need to wait till the following day to speak to a manager. The store manager did refund the money after having a yelling match with him over the phone.
I really loved the ring but Helzberg ruined it for me. Save yourself the hassle and shop elsewhere.
Glamourous Glam'Ma
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May 23, 2022
Purchased a necklace for mothers day from a brochure received in the mail. I was disappointed in the size of the "Mama" necklace for the price, but since it was a collective effort, I purchased it anyway. It is very dainty and pretty....just small
B “B” H
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February 17, 2022
They were awesome. Never more happy to spend my money with these people. Quality products too.
James Wade
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November 25, 2021
We found the perfect ring and had a top-notch salesperson.
They repairs my engagement ring and also a pearl ring I have had forever. The staff is very polite and inviting. They do not rush you in any way.
They say the "promise" date is just an estimate date for when your jewelry will arrive. However when making the purchase they swear the promise date is the date they will have your jewelry ready. It's only an "estimate" when it's not in their favor. That date has came and went. Numerous calls to the store and corporate has finally lead to a call from the store manager. He stated and I quote, " You are being unreasonable " after I have given them thousands of dollars for a ring they couldn't deliver when they "promised". I got the run around from the store employees about getting a refund. Everything from they need to wait until the ring is delivered to them to I need to wait till the following day to speak to a manager. The store manager did refund the money after having a yelling match with him over the phone. I really loved the ring but Helzberg ruined it for me. Save yourself the hassle and shop elsewhere.
Purchased a necklace for mothers day from a brochure received in the mail. I was disappointed in the size of the "Mama" necklace for the price, but since it was a collective effort, I purchased it anyway. It is very dainty and pretty....just small
They were awesome. Never more happy to spend my money with these people. Quality products too.
We found the perfect ring and had a top-notch salesperson.