About Home Sweet Home Remodeling, Remediation, and Restoration
Our Address
2120 7 Oaks Dr, St Charles, MO 63303, USA
Is your Facebook Page Killing your Business? We can Fix It!
Read More
Is your Facebook Page Killing your Business? We can Fix It!
Read MoreTo get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!
Home Sweet Home recently finished our basement. We finally ended with the nice finished basement we envisioned and the subcontractors that HSH uses for electrical and plumbing are great. However, based on our experience and the amount of REWORK, MORE REWORK, and time it took to get to this point, I would not recommend HSH for a big project for the reasons below. I have added pictures to show just how much REWORK needed to be done but I couldn't add them all due to the photo limit. - Not having Nathan involved during the estimate/ signing initial proposal. The detailed pricing sheet was one of the reasons we chose HSH, but there were some misses in the pricing sheet costs that he likely would have caught earlier. The fact that it was a detailed pricing sheet doesn't help if it is wrong from the beginning. It also led to him emailing us with an ultimatum at the end of the project because we wanted him to honor the text he sent us regarding one of the errors in the allowances. - The final cleaning was done before all of the issues were fixed and the crew did not clean up well after fixing things so we had to clean after them on our own even though we paid for final cleaning. - The framing, drywall and taping/mudding crews rushed to complete the job and it created alot of REWORK. This included busting out drywall and reframing in 9 different areas. There was a major QUALITY ISSUE where we had a glass door installed under the staircase. It took 5 attempts for them to get it fixed properly and even with all the REWORK the trim at the bottom is partly under mudding. All of this made this project take longer to complete (17 weeks instead of ~12 weeks) - Each crew always seemed to be willing to listen to us, but because there was a language barrier they sometimes had a hard time understanding what we meant which led to the wrong results - There was a different crew completing each step (different crews for framing, drywall, taping/mudding, painting, flooring, finishing etc). We had to explain what was being done multiple times to each crew. And because they weren't provided with the floor plan they would do something wrong requiring REWORK (correcting door swings, uncovering electrical outlets and wiring for fixtures, finding where access panels should be) This wouldn't have been an issue if there was at least one person that was consistently involved that could explain things to each crew and check in regularly to make sure that they were completing the work correctly. - The crews don't quality check each other and the only issues that will get fixed are the ones you (the customer) point out even if the crew knows it's an issue. For example, the framing and drywall was crooked on 4 of 5 bump outs, the column and bar knee wall. Instead of the flooring person pointing out that they were crooked and saying it needed to be fixed, he cuts the flooring planks at a slant to conform. When we finally saw the issues, they had to be fixed in such a way to hide the slanted flooring planks. - The crews didn't always follow through on things that Nathan said would get done and Nathan was too busy to check in often so the crew would tell him things were done when it really wasn't. - The crew was not good at drywalling and mudding columns, windows and bump outs. It took multiple attempts to fix these QUALITY ISSUES with crooked drywall and bumpy mudding that had already been painted. This also meant the crew had to keep repainting and caused some of the paint on walls to look blotchy. -Throughout the project when we let Nathan know about issues he would say that addressing the issues later was part of the process. But when we went over issues that had not yet been resolved with his finishing crew their reaction made it obvious that the issues should have been resolved earlier in the process.
We made a right choice with this wonderful company! Thank you for finishing our basement and being patient with our requests and questions. Any construction work at home is not easy, but you made it feel great, we didn’t have to bother about anything, you were taking care of any item or problem. We love the quality of work! I would definitely recommend this company!
Nathan, Ashley and the entire team was wonderful. The entire process from start to finish was professional and communication was timely. The subs hired for various jobs exuded the same level of professionalism. Nathan obviously hand picks them to match his commitment to excellence. Nathan stopped by regularly to check things out and was quick to answer our questions even via text. When we changed thoughts on a door, the answer was "yes, we can do that". I heard that from every contractor from basics on paint to more detailed work like a stone archway. We have already recommended him to 2 others that have hired his company. It is rare in this day and age for a contractor to show for a bid, show up as committed, be helpful through the entire process and present the perfect remodel yet, Home Sweet Home did that. Thanks Team!
I can not express just how amazing this company is for many reasons. I had two bathrooms at a total loss from broken pipes, as a first time home owner they not only put my anxiety to rest but delivered amazing results and when I say amazing I mean show room floor detail. Nathan and his team were professional, clean, and made us feel part of the home sweet home family from start to finish. I will forever use nathan and his team in my future home renovations. Thank you again !!!!
Home sweet home renovated a completed 70s pink bathroom into a workable modern bathroom. It is completely different from what it used to be. Jeffery and Eli were the two guys who were able to do the job because of how small the bathroom was but they were extremely respectful and hard working. Nathan the owner was great to work with, he made sure everything was getting done. I did not have an idea of what I wanted the bathroom to look like just different along with the colors I wanted with that he was able to pick out everything from the store.