I've not had my hair colored in a LONG time. I went in not knowing exactly what I wanted aside from covering up grays before my wedding day. Kasey was knowledgeable and friendly. My hair turned out beautiful!
I know several friends that all go to Inspire. We all love it! Jen has cut my hair for years and is always wanting to go the extra mile..:)
Wanted to give 5 stars, had every intention of giving 5 stars, but when a misunderstanding this large happens, it's infuriating... and unfair. - Emailed for appointment. - Email bounced back a day later. - Emailed again to inform of wrong email on website/resend request. - Email appointment request was missed, but they sure appreciated me fixing a line of communication... for them. - Emailed again to reiterate my request. - Email was transferred to scheduler. - Scheduler refused to book me until I provided photos of myself & inspiration. (odd, you say this to your elderly clients too?) - Told them I felt such request was impersonal, as I LOVE stylists doing what they like to do. - They told me to provide photos (allowing them to schedule time for the stylist accordingly) or I would need to book consultation. - Reminded them I was on a time crunch to get my hair done & three days have already gone by since my initial request bounced back (then missed), so I asked them to simply book me while I gather inspo (so I wouldn't lose the appointment). - They agreed, sent first text confirmation. - Spent an hour on inspo presentation. - Emailed it as PDF, never heard back. - Waited four days, still nothing, so I followed up asking if we were squared away. (Again, because I'm on a time crunch to get hair done AND wanted to make sure my request fit stylist schedule since they booked me prior to seeing the photos... or so I thought!) - Two more days go by, I didn't hear back. - Followed up a second time-- a mere two days prior to my appointment. - Scheduler simply forwarded original email, with no other greeting or apology for lack of acknowledgement. - Showed up for hair appointment - after canceling a doctor's appt & oil change - ONLY to be told I was scheduled for a consultation instead of hair appointment. - Looked at texts, all said "appointment". - Looked at email, and in one tiny little place, sure enough Gabby, the scheduler, said "consultation" and I definitely missed it... because I NEVER asked for a consultation. - They said in-person they were booking two weeks out, couldn't help, so I left. - It's been a week, no follow-up or cordial apology from owners From my understanding it was inspo OR consultation? So had there been acknowledgement to my inspo presentation a solid WEEK in advance, perhaps I would have had the opportunity to ask "so does she have enough time for the same Thursday appointment?" OR perhaps she could have asked me "I thought you didn't have inspiration? Does this mean you wish to cancel the consultation and book real appointment?" Etc. I gotta ask, why the actual hell would I send a presentation before a consultation? Why would I agree to a consultation if on a time crunch? WHY wouldn't the scheduler inform me upfront about how far they're booking out BEFORE sending me the homework request? Schedulers should be outstanding communicators... for any industry. But a contract industry such as hair?? The scheduler legit just lost the stylist money and owners business. And in turn, the salon ruined family photos for a milestone birthday all because they care more about profit than customer SERVICE. They don't want you discussing vision in-house. It takes up a seat. They want to turn & burn you (despite having an empty salon upon arrival). They want your financial information upfront, your personal photos upfront, your time upfront, yet they can't give you their undivided attention when booking you? Hmm. Read customer emails with intent to help, NOT reply. And shame on the owners for not reviewing correspondence more closely-- even when the customer emailed you directly to say "I would absolute LOVE confirmation!" on the fourth day of waiting for one. This salon might be great for LSL, but on a national level, this was a horrible experience and there is no one to hold accountable except me. I lose out while they move on and hope I never return because of this very review.
As a bearded man I love this shop from the moment you walk in you feel like a man. Good rock music, cold brew, a pool table and talk of the blues my wife loves it here also watching the banter take place.
I love getting my head shaved and beard trimmed here. Great atmosphere, friendly and talented barbers. I'm never getting my hair done somewhere else.
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