STOP HIRING KIDS TO RUN THE PLACE! never has one meal been right, and I'm not even a picky person! Look at this sandwich, does this look editable??? That's what I got AFTER they gave me mistakenly a cheeseburger the first time! I had to go through the lines twice!
Waiting at the drive through for 5 minutes before taking my order sat at the window for 10 minutes to get my order. that's ok, I love fresh food, but then they forgot some of my food and the person working drive through acted like I inconvenienced her by asking for the rest of my order. I am not sure what has changed at this location over the past few months but it is super bad. I will go to another location from now on even though it requires more driving. I am also passing the word on to all my co workers to just stop going there due to poor service and rude employees. Sheeesh. And that is kind of a big deal. I have worked by this location for 10 years and the quality of staff has just gone into the toilet. What a shame!....I got home all condiments requested were not in the bag, sandwiches made incorrectly and no straws for drinks. Staff needs trained on customer service, how to do their job CORRECTLY and satisfaction. If not, this location might as well close down. While complaining to my co workers they all have had similar problems. This location is trash these days. DO NOT GO THERE!
During the past month on at least 5 occasions the store has been closed in the middle of the day. On 2 different days last week I was told that they don't have multiple menu items as common as french fries and hamburger patties. So I drive to the O'fallon Main St location and they said they had already shut down the grill. This was around 3pm. The next day the store was just shut down completely. AVOID Jack in the Box altogether. I will never patronize this fast food restaurant no matter what the locations. Overpriced for the horrible service or rather lack of services!
Pulled in to the drive thru at 7:45A and sat at the box for 5 mins and no one greeted us. We left after not being helped. Saw a worker inside, just choosing not to take our order. Car waiting behind us was served, so we pulled back around to try and give the benefit of the doubt. Was told the order in front of us (the car that was behind us. And the only other customer they had) was a larger order and they wouldn’t be able to take our order for 10-15 mins. Jack in box has great food. But unfortunately customer service has gone down at all locations around us. This was ridiculous.
Have attempted to use this location on two different occasions in the past 2-3 months or so. We’ve gone around 8pm and the hours listed on Google maps says this location is open until 10/11pm. Unfortunately, as others have echoed in their recent reviews, the lights are on in the location and it appears to be open as you drive past. In fact, we even saw employees inside. But when we drove up to the drive-thru, there was no response. No other cars in line. First time we went and this happened, we figured they must have just closed (someone was taking out the trash). The second time, we waited 5 minutes at the drive-thru with no answer, but as we drove away, we saw what appeared to be employees mulling around inside, all the lights on. I really feel for the owner of this location as I’d think they must be losing out on business because of this. And it’s just very strange that this has happened repeatedly and seems to be happening to other people, but nothing seems to have changed. If for some reason the location is really not open as late as Google says, then I’d recommend more reliably updating the hours (the one on Mid Rivers seems to change hours weekly, but at least I know when they’re open). I hope this location is able to have more consistent service in the future.
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