Actually terrible. I think it's hilarious the person working the Google account has to ask customers to take time out of their day AGAIN to submit some BS forms for them to perform some kind of internal audit. The branch owner should be in here cleaning house and hiring a new staff and paying good people right. This is a common theme in restaurants in general. You pay peanuts and you get monkeys. Last I checked JIB isn't a circus. If you're not going to invest appropriately in your assets that make your money (paying good employees right) then you're better off selling the property and moving on with your entrepreneurship. This one failed horribly. What a sad excuse for an apology btw don't even ask me to fill that form out you're wasting finger strength.
During the past month on at least 5 occasions the store has been closed in the middle of the day. On 2 different days last week I was told that they don't have multiple menu items as common as french fries and hamburger patties. So I drive to the O'fallon Main St location and they said they had already shut down the grill. This was around 3pm. The next day the store was just shut down completely. AVOID Jack in the Box altogether. I will never patronize this fast food restaurant no matter what the locations. Overpriced for the horrible service or rather lack of services!
Order online through Doordash an hour ago, the driver is indicating she has been there the last 20 minutes. Lights are on in the building but no one is there. The sign and even online ordering says its 10 pm. I called at 920 pm and no answer. Got the fax machine. After seeing some of the other comments, is this the trend for this location?
Have been sitting in there drive through for a half an hour just to get told they had a large order before me. Then an employee come over ask what I wanted then got yelled at by another employee they get to me as soon as they can 20 minutes later.
Have attempted to use this location on two different occasions in the past 2-3 months or so. We’ve gone around 8pm and the hours listed on Google maps says this location is open until 10/11pm. Unfortunately, as others have echoed in their recent reviews, the lights are on in the location and it appears to be open as you drive past. In fact, we even saw employees inside. But when we drove up to the drive-thru, there was no response. No other cars in line. First time we went and this happened, we figured they must have just closed (someone was taking out the trash). The second time, we waited 5 minutes at the drive-thru with no answer, but as we drove away, we saw what appeared to be employees mulling around inside, all the lights on. I really feel for the owner of this location as I’d think they must be losing out on business because of this. And it’s just very strange that this has happened repeatedly and seems to be happening to other people, but nothing seems to have changed. If for some reason the location is really not open as late as Google says, then I’d recommend more reliably updating the hours (the one on Mid Rivers seems to change hours weekly, but at least I know when they’re open). I hope this location is able to have more consistent service in the future.
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