Jim Trenary Automotive Group

Auto Group Office, 501 Auto Mall Dr, O'Fallon, MO 63368, USA

About Jim Trenary Automotive Group

4.2 / 5

from reviews

    Keith Steinrauf
    -
    March 03, 2024

    I wish my salesperson would take care of my problems.Paul is not getting it done for me even after I talked to the Used car sales Manager. Its been two weeks and things are still not taken care of.

    Rachael Dusablon
    -
    March 03, 2024

    Wish I had never bought a warranty. The service dept. Personnel are some of the most rude, unfriendly people who seem to hate their own existence .

    Ashley Hood
    -
    October 14, 2023

    Dropped off my 1.5 year old Chevy Trax with a battery warning light on a Tuesday evening, took 3 days to "diagnose" and replace the battery under warranty. The reply from the service advocate was that "everyone wants their car back." There has to be a better way to get the quick fixes in and out and be more productive. Fixing my car took less than an hour and they had my car majority of the business week.

    Heidi Martin
    -
    October 05, 2023

    Had a 10a.m. appointment and after two days and at least 4 phone calls to them, they still had not looked at my car. When I told them I'd be up to pick it up, they told me they were 24-48 hours behind (though mine was longer than that), they were short handed and had trouble getting parts. Those aren't my problem. If they are that backlogged, they should stop making appointments they can't keep. No one can afford to be without their car that long. I will not use them again. As it turned out, I found another company that ran the diagnostics for less than half the price that I was quoted here, and I got my car back fixed the same day.

    Bette Schulte
    -
    October 17, 2022

    We have bought our cars there for 20 years. We love Nick and pass a lot of dealerships to get to yours from our home. But we had an appointment today at 11:00 and we didn't leave to almost 1:30 for an oil change and a leaking Tire. I work in healthcare and we literally do surgery quicker than that. LOL

    Jim Trenary Automotive Group

    Our Address

    Auto Group Office, 501 Auto Mall Dr, O'Fallon, MO 63368, USA

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