Great place to shop for nice jewelry. The help there is awesome and they touch base with everyone when they walk in the door and get to you as quickly as possible. They have a warranty program to bring in your items every 6 months and they check to make sure the stones aren't loose and clean them after checking them. They send reminders in email so you don't forget. Great service
My 2 sons surprised me with a trip to pick out a Mother's ring for Christmas. We had shopped around & finally ended our search at Kay Jewelers on Hwy K, O'Fallon, MO, where I found the ring that I really liked. Ordering was easy & the lady showed us what the stones would look like in the ring. Stones were for February & March. My email receipt was the exact same picture of the ring as what was shown on the lady's laptop. When I picked the ring up, on December 31st, I noticed that the March stone, which is Aquarmarin, did not look like what I was shown when I ordered the ring. It is more clear when you look down at it. At the time of ordering I was not told that the stone could be a different shade of color, as I was expecting the bluish color as I was shown in the picture when I ordered it. I took the ring back Sunday afternoon to the store on Hwy K & when I walked in and went to the back counter where a lady & man was standing behind the counter, the lady said to me very rudely, "Well who are you"? I was taken back by her very rude comment & just kinda stared at her & then she said "Oh how can I help you". I proceeded to tell her about my concerns about the March stone not looking right and she not so politely told me that it was the right stone and that her 2 daughters were March as well and that the stone was correct. She just glanced at the ring when I showed it to her as well, never taking it out of the box to look closer at. She then proceeded to tell me that she would show me the Aquarmarin stones in the case so that I could see that she was right. The gentleman standing next the lady did not say one word. I had enough of the rude customer service that I left very upset. I will most likely not visit the store on Hwy K again or suggest it to anyone else. We ended up driving to the other Kay Jewelers in Washington, Mo & I had excellent customer service there, upon walking into the door & leaving! Heather was very helpful, friendly, & understanding regarding my concern about the stone.
10 out 10 would recommend. Awesome service answered all of my questions and got me set up with the perfect ring
Very nice staff. Beautiful & unique pieces. The staff is very patient & knowledgeable... they will most definitely be seeing us again. Thank you all for helping us with our 14 year anniversary anniversary pieces. 😁
Great customer service. Will be going back
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