I never review places unless they have significantly made an impression on me. This location has the absolute worst customer service that I’ve experienced. I’d like to start out by saying this is not a review on a product, this is a review on the service from this location only. I have had an engagement ring from them since 2017. In order to keep up to date with the warranty, I have to take the ring in for inspection every 6 months. Every time I do this; they can never find me in the system, they give me trouble for not having a printed receipt, they have an attitude like they would rather do anything other than help me, and they act like I’m an inconvenience for just walking in. This is EVERY TIME I go to this location, no matter who I talk with. I called them recently just to simply ask for a printed copy of the work orders/inspections for the rings to keep for my personal records, as soon as they answered the phone they had an attitude. They started telling me there aren’t any inspections noted or repairs.. this review is not about that. But they continued to complain about their coworkers for not keeping the system updated, which is highly unprofessional in my opinion to talk about fellow coworkers in that manner. Anyways, all I wanted was a copy of my receipt, not a lesson in what I’ve supposedly done wrong or the latest gossip on the company. Even this seemed like I was asking for too much. I recently started working with the Kay’s in West County, and my goodness what a change of pace and relief to feel like they actually cared about me.
Staff was friendly, products poor quality... Recently purchased 2 gifts, a necklace and a bracelet 1 month later. They were both beautiful and my girlfriend loved them, but the chain broke roughly 6 weeks after purchase for BOTH pieces. The store offers lifetime protection on the stones, but not on chains. They did offer me the option to purchase a protection plan, but I thought it wouldn't be needed. Knowing the quality of their products I wish I would have gone somewhere else, NOT purchase the protection plan. It seems they want to get more money one way or another, either through the protection plan or by forcing you to buy replacement chains that are made to be short-lived. *Planned* obsoletion comes to mind.
Great place to shop for nice jewelry. The help there is awesome and they touch base with everyone when they walk in the door and get to you as quickly as possible. They have a warranty program to bring in your items every 6 months and they check to make sure the stones aren't loose and clean them after checking them. They send reminders in email so you don't forget. Great service
My 2 sons surprised me with a trip to pick out a Mother's ring for Christmas. We had shopped around & finally ended our search at Kay Jewelers on Hwy K, O'Fallon, MO, where I found the ring that I really liked. Ordering was easy & the lady showed us what the stones would look like in the ring. Stones were for February & March. My email receipt was the exact same picture of the ring as what was shown on the lady's laptop. When I picked the ring up, on December 31st, I noticed that the March stone, which is Aquarmarin, did not look like what I was shown when I ordered the ring. It is more clear when you look down at it. At the time of ordering I was not told that the stone could be a different shade of color, as I was expecting the bluish color as I was shown in the picture when I ordered it. I took the ring back Sunday afternoon to the store on Hwy K & when I walked in and went to the back counter where a lady & man was standing behind the counter, the lady said to me very rudely, "Well who are you"? I was taken back by her very rude comment & just kinda stared at her & then she said "Oh how can I help you". I proceeded to tell her about my concerns about the March stone not looking right and she not so politely told me that it was the right stone and that her 2 daughters were March as well and that the stone was correct. She just glanced at the ring when I showed it to her as well, never taking it out of the box to look closer at. She then proceeded to tell me that she would show me the Aquarmarin stones in the case so that I could see that she was right. The gentleman standing next the lady did not say one word. I had enough of the rude customer service that I left very upset. I will most likely not visit the store on Hwy K again or suggest it to anyone else. We ended up driving to the other Kay Jewelers in Washington, Mo & I had excellent customer service there, upon walking into the door & leaving! Heather was very helpful, friendly, & understanding regarding my concern about the stone.
Excellent as usual. I'm not generally a 5 ⭐ giving type of guy, but these people consistently go over and above every expectation. Evon S. was no exception, very attentive, knowledgeable and personable. Great help in designing my wife Brooke's $2000 surprise ring in a setting that had to be custom made. Also very helpful in canceling said order and keeping me from being charged for it when the wife decided that she was more into ReRe Trolls than normal job having, family raising humans. Thanks again for your exemplary service!
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