Len’s Auto Repair

5161 Hwy N, Cottleville, MO 63304, USA

About Len’s Auto Repair

4.9 / 5

from reviews

    brad lewis
    -
    February 22, 2024

    I came in today for a state safety and emissions test. There was some communication error because they were under the impression I was there to drop off and would pick up at the end of the day. I was thinking I would wait on it. Paul was able to get me in right away and I was back home in an hour and everything passed! This place is awesome! Everyone at the front desk is super helpful and knowledgeable. Definitely recommend this place.

    Bobby Hall
    -
    February 06, 2024

    I live in NC, but had to leave a review after my mom called me because she was so happy with the service she received there. She fully expected an expensive bill, so she couldn't believe her bill was only $77. Thank you all for taking great care of her and helping my parents feel confident in a mechanic for the first time in a long time.

    Susan Sherrick-Benson
    -
    May 01, 2024

    DO NOT do business with this repair shop! About a year ago my son's transmission went out on his car. He is a college student and went to Len's because it was close to his school. He was sold what he believed to be a refurbished transmission when instead it was just a used transmission that had not been checked or tested. There is no way we would have agreed to put a used transmission into his car without knowing anything about the condition of it. In fact we didn't even know this fact until recently when that transmission failed after only 16 months. We have a letter stating that ALL their work carries a warranty of 2 years or 24,000 miles. It has only been 16 months and 12,000 miles and now they are refusing to honor that warranty stating that they only do a 1 year warranty from a receipt that we never even saw or signed. This seems to be a prime example to taking advantage of a college student to turn a profit.

    Kyle Dent
    -
    January 24, 2024

    Lens Auto Body is a top-notch auto repair service that I highly recommended for anyone. The team at Lens Auto Body is composed of highly skilled technicians who are dedicated to providing excellent service to their clients. They have years of experience in repairing damaged vehicles and restoring them to their pre-accident condition. The staff at Lens Auto Body is friendly, professional, and knowledgeable. They take the time to listen to their clients' concerns and answerany questions they may have. They also keep their clients informed throughout the repair process, ensuring transparency and trust. Additionally, the facility is clean and well-organized, making it a comfortable and welcoming environment.

    Mark Daniel
    -
    July 15, 2022

    I dropped my car off at Lens for multiple repairs / general maintenance, at substantial cost. After one full week of delays and spotty communication, I finally received notification the service work was complete and my car was ready for pick up. Upon payment and receipt of the vehicle, it was immediately clear 2 of the repairs I paid for were not completed. I immediately returned to Lens to inquire, where I was informed that no one bothered to verify the repair work actually fixed the issues (no quality control). I subsequently spoke to the co-owner to provide feedback. He was largely indifferent. While he mentioned there was opportunity to have done things differently, he offered no apology for the sloppy mis-managed repair work, and was not interested in making things right. He basically stated Lens would be happy to complete the 2 failed repairs at significant additional time and cost to me. Be wise, do not waste your time or money at Lens. They are a “volume” shop focused only on how much money they can generate, with little (or no) emphasis on quality and customer service. There are many better repair shops in town that are much more professional, competent, and value the business and loyalty of a good customer.

    Len’s Auto Repair

    Our Address

    5161 Hwy N, Cottleville, MO 63304, USA

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