Life Storage – Saint Charles

2661 Veterans Memorial Pkwy, St Charles, MO 63303, USA

About Life Storage – Saint Charles

4.5 / 5

from reviews

    Sha Richardson
    -
    June 05, 2024

    Amber from just storage is a real breath of fresh air. She understood my concern and she took her time to make sure she helped me to figure it out and asked of I was satisfied. I never felt rushed and she didn't make me feel like I was being a bother. This place has 5 stars from me!

    Mike Antoine
    -
    April 30, 2024

    Been here for 10 plus years & have dealt w/ 3-5 different owners in that time... By far the WORST owners yet. 1st I get charged for insurance, which I paid & was SUPPOSED to be reimbursed for... Then I used to pay all my bills on the 15th of the month, not w/ this company. Now I get charged a BIG late fee for being a day late!!! Would NOT recommend this place anymore & will be looking to find another storage facility. Just sad, as it's a nice place, just poorly ran by the newest owner!

    Ricardo Galindo
    -
    January 23, 2024

    Well, what it shows on the internet is that they have good deals on it, but when you get there the true is that, the prices might change at the next month and they can’t do anything about it. Also the insurance fee, that they force you to get. Some entrance doors are broken, so I don’t recommend you to storage something valuable, besides that, it should be good for anything else…. So far. The customer service, I can’t say much about it, because I just rented it, and they asked me to do this review, so early and I don’t blame them, it’s part of the job. So I’ll see how it goes and I hope it gets better.

    Abby Beeson
    -
    November 16, 2023

    I have been using this life storage for almost 3 years now. The owner Chris is very helpful and really nice. I don't know if a new owners took over but I am beyond frustrated. My unit was $180 a month, and I saw a bill this past month for $265 dollars. They stated they sent an email with a price increase. I'm on my email daily, no email was sent. I understand prices increase but almost $100 increase with no notice. I live 13 hours away from my unit. They refused to forward me the email stating the increase in price because they never informed me to begin with so there was nothing to forward. After over drafting my account and refusing to take off the late fee and charging me way over our contracted price, I will never go back to this company.

    Mark Daniel
    -
    December 23, 2021

    Top notch, first class storage facility. Chris is an excellent site manager who makes a connection with his customers and ensures a seamless, smooth experience. Chris was thorough in explaining all the guidelines regarding caring for the locker and contents we won at the storage auction. The site is clean, well maintained, well lit, and easy to navigate. Best in class facility with an outstanding leader.

    Life Storage – Saint Charles

    Our Address

    2661 Veterans Memorial Pkwy, St Charles, MO 63303, USA

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