Macy’s

Tiffany Lynn

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October 07, 2024

My opportunity to take the survey on my most recent shopping experience had expired so I wanted to personally shine light on an employee named Jeff in men’s clothing. Very seldom do employees find value in even making eye contact with customers, I was pleasantly surprised. In search for the checkout, Jeff had noticed and was quick to assist. Excellent customer service on top of a pleasant and professional demeanor. He deserves praise and recognition.

Blake Ryan

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August 23, 2024

WOW! I have lived in Saint Charles my entire life, so visiting this Macy’s was particularly disappointing. The state of the store was almost heartbreaking. There are noticeable holes in the ceiling with buckets placed underneath to catch drips, and the lack of music made the atmosphere feel eerie, as if the store were on the verge of closing down. The staffing situation was even worse. The once-busy shoe and purse departments now seem to be understaffed and neglected. Instead of dedicated employees, the jewelry associates are now expected to handle shoes, purses, and jewelry—all at once. This is clearly not working. I initially went in to buy a perfume for my wife but struggled to get any assistance in that department. After flagging down an employee, I was told he didn’t work in that area but would find someone who did. To my dismay, there was only one employee handling both the fragrance and cosmetics departments. With a long line of customers, it was clear she was overwhelmed, so I left without making a purchase. It’s unacceptable to make customers go on a scavenger hunt for help, and if the store is that short-staffed, there should be some cross-training so that employees in other departments can assist where needed. It seems as though Macy’s is trying to save money by paying one person to do the work of several, which is detrimental to customer service. This store used to be great, but it’s clear that things have taken a turn for the worse.

Rowan Pearson

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October 13, 2024

I went in to find an outfit for my best friends wedding. I have a really hard time feeling comfortable in mens clothing (I’m trans) and was worried about things fitting me improperly and looking like a goof. I didn't know the first thing about sizing and that's when an employee helped my friends and I— her name was Robin. She took my measurements without issue and kept conversation the whole time. She genuinely made an experience that is usually pretty rough for me seem easy! Seriously a great employee— you better pay her good Macys. ✨

Holley Smothers

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May 09, 2023

I came for the sale but I ended up purchasing clothes that were new and at their everyday low price. I’m very happy with my purchase but wish I went a head and bought the shoes too.

Bernie Weinrich

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November 27, 2024

Need a new winter jacket and they had exactly what I wanted with 50% off.