Just had my carpet installed today and I am super impressed! Marc’s was able to get me scheduled in a pinch before I am due to have my baby. The two guys that came out today did a great job with the install as well as kept everything super clean. Will definitely use Marc’s in the future!
I had the pleasure of having my whole house carpeted by Marc’s Flooring this past Thursday. Ryan and Mike performed the installation and I couldn’t be more satisfied. They were very courteous, respectful gentleman and they definitely knew what they were doing. They arrived on time and finished the job in a timely manner. They removed all the old carpeting and pad and cleaned everything up before they left. Ryan and Mike met and exceeded my expectations. I would definitely recommend Marc’s Flooring for all of your flooring needs. If you get Ryan and Mark as your installers, it’s an added bonus! Thanks again, guys! We’re very much enjoying our new carpet!
Horrendous customer service. They never return calls and when they do there is never any sense of importance. The person on the phone acts like they are doing us a favor. When the carpet installer showed up he didn’t have the equipment to install the transition! We called Marc’s they said, oh that has to be done by someone else. We guess that requires some special talents. When we asked if someone would be here today, Marc’s they said they’d have to complete paperwork and get back to us ...we’re still waiting to hear from them. We told them we needed the job wrapped up today but that’s not going to happen. We called a second time, but all we got was a recording. I guess on Friday afternoons the office staff leaves early We have no issue with the installers. They did a good job.
Poor customer service and a waste of time. A rep came out to measure my floors and very quickly said “was your house built before 1978?” I informed her that it was, and she told me there is nothing they can do to help even though we had negative asbestos testing. Tear the floor out on my own and then try calling them back. Many houses in the St. Louis metro area are older than 1978. They could have determined this with better communication before having me take time off for the measurements. Will not go back or ever recommend this company. Cannot emphasize enough the rude customer service on follow up call too. 0/5 stars.
Do not recommend! This company is contracted with Lowe’s and has the same hit or miss customers service. We had to wait 3 weeks for an appointment just to get measurements before we could even order our flooring than we had to take a 1/2 day off work because we were told they don’t have weekend’s appointments. Then the day of the appointment just before the end of our appointment window they called and said the one person that does the measurements had and emergency and we had to reschedule. They rescheduled for the following day. Again we waited and this time did they not only not show up but they didn’t even call. So if you looking for someone to do you floors don’t bother with this company or Lowe’s.
To get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!