Levi came out at 9:00am and stayed till 10:30pm. Took only two short breaks and did the job of two men by himself. He was very professional and very polite and manners were impeccable. He should be given a raise. He did an exceptional job. This was definitely a two man job and he did an Amazing job by himself. Wouldn't take any help. Did it all on his own. I'd recommend him everytime.
This review is a mixture of good and bad. Part of the bad belongs to Lowe's. They didn't provide everything needed for the install the first time so when the first contractor came out, he couldn't do the job without leaving us unsatisfied so I told him we'd reschedule. His name was Paul and he was very helpful. Though there was about two delays due to his truck that wasn't working so that was a bit frustrating for sure. Lowe's did order what we needed and we got squeezed in for a new installation. I had stairs carpeted and tile done on both landings. The stairs crew did a great job and we are very happy with it, even with the delays. They were out within maybe 3 hours so I didn't really get to speak to them. Gerbert did our tile and he spent almost 12 hours here alone, with our approval of course. He was very nice and did an excellent job! After all of the delays leading up to this, I'm glad that the final product at least came out the way I hoped it would. Gerbert definitely went above and beyond and I hope he's recognized for that. Managing with Lowe's could be improved for sure on both Lowe's and Marc's end but at least the end product was what I was hoping for so I'm glad. The ending was great, the journey not so much. Thank you for helping though!
Worst customer service ever. The installer was awesome and worked hard along with the warehouse worker that came with him. The company and customer service is horrible, they did not send enough people to install the carpet in one day as promised. When I contacted the district manager he refused to communicate, it took calling St Louis to get ahold of a person in the Wichita department. They sent 1 person to do about 1500 or so plus stairs of carpet in one day. The only person that responded in an efficient manner was the regional manager. This company is contracted by Lowe’s I would not use them ever again even if that means not purchasing at Lowe’s.
The only reason why I’m giving two stars instead of one is because the two guys who installed my carpet were friendly and efficient. From what the sales person at Lowe’s told me, the installers are subcontracted out from Marc’s and aren’t even actually employed by Marc’s. As far as Marc’s flooring goes, it is nearly impossible to get someone to answer the phone. After they came out for my measurement it took a week before I was able to schedule my installation when I had picked out in stock carpet at Lowe’s and was told someone would call within two days. When you call you get an automated system. I once called over twenty times and went through every single prompt until some finally answered the phone. From what I gathered someone named Laynee was the person I needed to talk to in regards to my installation. Whenever I finally was able to get her on the phone she acted as if she couldn’t be bothered. Once I dialed her extension, she answered and hung up on me. I then called back multiple times and she would send me to her voicemail. I left messages and she didn’t call back. The day of my original installation date I was called less than an hour prior to my appointment and was told the van had an oil leak and they wouldn’t be able to come. Are there no back up vehicles for these types of situations? Thankfully they showed up to my rescheduled appointment and the two guys that did the install did a great job. If you are considering purchasing carpet through Lowe’s, beware! Marc’s is the company they use for installation and they are awful! If I had known all the trouble I was going to have, I would have gone somewhere else for carpet.
Amazing company! The professionalism and quality were both outstanding. I had my carpet all replaced and when they left my home looked like a new display. I would highly recommend this company to anyone looking for flooring!
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