Just had lunch at Mattinglys Lake St.Louis. Great experience! Jimmy our server was fantastic! Food was outstanding! 5 stars! We were weekly customers at the St. Charles location and this place out shines that location. It’s larger, brighter, and the layout is much better. Great job by Kyle and his crew!
Meagan S. helped us Saturday night and she was AWESOME. We have had slow service at Mattingly’s before, so we weren’t surprised to learn it was happening that night too. What made the difference was that Meagan kindly set expectations from the moment we sat down. She let us know the kitchen was behind and there was a wait on food. So much better to have that expectation up front instead of waiting and wondering and trying to find our server 30 minutes after we place our order. She kept our glasses filled and was checked on us frequently. If she was feeling pressure from the kitchen or other tables, she sure didn’t show it. THANK YOU MEAGAN S.!!!
Second time visiting. The first was shortly after they opened and everything about that visit was horrible. This visit was better, but they still have a long way to go. This time the food was good, but took a long time to get to the table. The service was still not very good. The server wasn't very quick to the table to start. She actually went to 2 other tables that were sat after us before she came to our table. It took a long time to get our drinks and even longer for the server to come back to the table to see if we needed refills.
I’ve visited the Lake STL location 2x. The first time the food was great. It wasn’t busy, they had family night. They had a balloon artist for the kids. That was great. Today I picked up food to go. The wings I ordered were over cooked. Crunchy, dried out meat, gross. However the kids enjoyed the pizza. I’d visit again but probably eat in as opposed to taking out. I’ve been to the location in St. Charles as well but I actually prefer the Lake STL is bigger & better, plus it’s closer.
Went to a dinner on a sunday, football was making the place busy so I understood the slower service. After the game ended the whole bar cleared and a few tables and the service was still incredibly slow. We we’re almost done with our apps before the waitress got our order. The food was good though. The place also has a very industrial vibe to it, large bare walls and tall ceilings
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