This place USED to be great. We have visited 3-4 times in the last year and always had great service. (Should out to Nurse Trisha!) Unfortunately, today's experience ensures that we will never go back. In the last 24 hours, my "reserved spot" was cancelled, and then when I reserved another time for the next day, I waited 40 minutes before I was told that due to triage care, they weren't sure when we would be seen. The front desk lady says they are severely understaffed. While I can appreciate that, the business needs to respond appropriately to these conditions via communication and removing the "reserve" option if they can't handle it. People's time is valuable. Oh, I should also mention that the one medical person on staff was on his phone.
First off let me say Mercy doesn’t own these urgent care and don’t really care about how it’s run. We made a appointment for my son last night and got there 15min early. Waiting at the first doors and it’s now 12:30 and no ones here at all. There was no call or text to let’s us know our appointment was canceled. Very poor business practice we will not be coming back to mercy go health. We even went to st Charles location to see if he could be worked in. They said they were full and they didn’t even know cottleville was closed. Her response was I just work here! This is not the mercy way!
I went there this week to obtain a rapid covid test to be able to return to work. The was was long, but there was only 1 MA and Nurse Practitioner working at the time. They both were nice and efficient once I got in and the NP even checked for additional test due to my symptoms. This is a challenging time with workforce shortages in many healthcare settings but they did the best that they could and I was able to be seen.
Great and supportive staff! The two ladies working at the time were quick to get me in and see me. My only problem is that I was recommended this place by my primary care provider since they wouldn't be able to see me for a month. My doctor said they should be able to help me, but the urgent care said that I would have to follow up with my primary care provider anyway :/ Limited with what they can do, but still a good, professional place to go for quick help
I always have an extremely pleasant experience at this location! The doctors and nurses are friendly and knowledgeable.
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