This was my first time at the St. Charles location, because I’ve only been in the area for a little under a year now. I’m used to being able to walk in and be seen within about 10 minutes at their location in Washington, MO, but this location was much busier. I guess there were several other Urgent Care type clinics in the area that were closed on this particular day, so they were extremely busy. On top of that, their Medical Assistant had to leave for a family emergency, which left them with only 2 people on staff to do everything. Despite these conditions, they managed to take care of me expediently and quite effectively, and I think I was even out of there in just about an hour, which seemed pretty quick, considering the busy waiting room that I walked into when I arrived. Even though the staff seemed to be having what I would call a challenging day, their quality of care did not suffer, and I was very pleased with the service. I would recommend making an appointment at this particular location, if you possibly can, because they seem to do quite a bit of business there. And thanks so much for taking such great care of me, ladies! I’ll definitely be back😄
My wife and I were there for a little under 3 and a half hours. We were never told the wait would be so long. We were just told they'd have a room for us shortly. We spent most of the evening in that room. So long, in fact, that I went up to the front desk and asked a woman mindlessly scrolling the Fox 2 news if they forgot we existed. I also found the care lacking. The Nurse Practitioner asked the same routine questions one would ask about the ingredients of a salad, also spent the same brief amount of time . She was in the room less than 10 minutes, most of which was doing paper work. I would wager a whole 3 minutes were dedicated to patient interaction. The best part? They did forget about us. They told us they'd be right back with paper work, but never came back. A half hour later, someone came by prepping the rooms for the morning told us we could go and someone up front would help us with the paperwork.
We were given false information on procedures when we were here a previous time. With that info, my daughter came up by herself to get treated. Without an adult they would not see her. I came in pretty heated and the staff here stood up for themselves in a very professional way. Again, to the staff, I apologize, and thank you for how you handled everything and still were respectful throughout the process.
Went in yesterday needing a doctors note for work. The receptionist said they were booked through the day but said they might be able to get me in for that since it was a simple request. When the doctor walked out and i was quickly shoved onto her and snipped at asking what I needed. When I said I needed a doctors note and that my primary was booked up, I was met with an incredibly rude and condescending response of “So am I.” And “we would need a chart and set up to bill. I can’t just give out random notes” I was extremely thrown off by this because I have never been spoken to in such a rude manor by a doctor before and because I wasn’t asking to get a ‘random note’ I’m autistic, so communicating in public is not the easiest but I am competent enough to understand that I need to be checked before getting a note saying I’m healthy enough to go to work. Unfortunately after this experience and after reading other recent reviews of people having negative experiences, I will not be going to this location again
The nurse who admitted me and my nurse practitioner, Kristi, were both so kind and competent! Kristi treated me with care and went above and beyond to offer helpful advice about the nuances of my condition and prescriptions. Will definitely be going there again for emergency situations!
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