Mercy-GoHealth Urgent Care
2031 Zumbehl Rd, St Charles, MO 63303, USAAbout Mercy-GoHealth Urgent Care
Our Address
2031 Zumbehl Rd, St Charles, MO 63303, USA
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We love the Zumbehl location!! We’ve been here a bunch of times are always in and out of there so quickly. The staff is thorough and quick. No waiting around for an appointment. I arrive at my appointment on time and I almost always get in a doctor within a few minutes. I feel like the location is clean and I never have any negative experiences.
Incompetent doctors, waited 2 hours to be seen, only to not be looked at and told to go somewhere else. Was also chastised for waiting. Also super dirty and unclean. Don't go here. Waste of time. This weird dead skin and hair was stuck in between table patients sit on and all over the floor next to it. 🤢
The registration nurse and nurse practitioner were great. Felt like they were actually listening to me about pain instead of throwing pills at me. Normally I would go to a competitor urgent care, but I would drive the extra time just for them. Also, very impressed with cleanliness in the waiting area and room!
I was chastised upon walking in the door and told"get a mask on". Then left to stand in lobby for 5 minutes and then sat down from dizziness, still no one offered any words or direction, by this time there were 2 receptionists sitting behind the desk. Very very rude attitudes. Then a nurse come to me as asks me whats the problem. I explained to her Ive passed out several times today and wished to be seen. She tells me shes concerned and wants me to lay down, but short of laying down she cant offer help. (I am fully insured and have mery as a provider). And was then told to leave. I have NEVER been treated so rude by anyone working under the Mercy name. This was the worst.
The entire staff of that facility is incredible. They are fast, professional, and super compassionate. That was my second visit at that facility and both experiences were fantastic. I will definitely recommend this urgent care to family and friends.