The entire staff of that facility is incredible. They are fast, professional, and super compassionate. That was my second visit at that facility and both experiences were fantastic. I will definitely recommend this urgent care to family and friends.
The staff was polite and professional. Dr. Henry was awesome! He listened, observed the area of concern and provided a diagnosis. We discussed the options that he provided. He recommended a treatment plan from our discussion. Dr. Henry truly cares for the patient's well-being.
I was chastised upon walking in the door and told"get a mask on". Then left to stand in lobby for 5 minutes and then sat down from dizziness, still no one offered any words or direction, by this time there were 2 receptionists sitting behind the desk. Very very rude attitudes. Then a nurse come to me as asks me whats the problem. I explained to her Ive passed out several times today and wished to be seen. She tells me shes concerned and wants me to lay down, but short of laying down she cant offer help. (I am fully insured and have mery as a provider). And was then told to leave. I have NEVER been treated so rude by anyone working under the Mercy name. This was the worst.
Incompetent doctors, waited 2 hours to be seen, only to not be looked at and told to go somewhere else. Was also chastised for waiting. Also super dirty and unclean. Don't go here. Waste of time. This weird dead skin and hair was stuck in between table patients sit on and all over the floor next to it. 🤢
Nurse practitioner was good at explaining and obviously was actively listening to my symptoms/complaint. Still coughing excessively but less than before the visit.
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