Michael’s Flooring Outlet

Teresa Savoy

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September 16, 2022

We purchased luxury vinyl plank flooring for our entire main floor in our home from Michael’s Flooring. Angie, the salesperson, was awesome to work with and always went above and beyond to discuss options and make sure we were happy. The installer, Sonny, and his team were extremely meticulous, explained everything well, neat and clean, and the result was a perfect floor installation. Highly recommend you talk with Michael’s Flooring for any of your flooring needs. You will be glad you did!

Bonnie Peterson

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July 08, 2022

The most professional and kind people. I couldn't recommend them highly enough. I needed an area rug for my office, and I was able to find just the right remnant from their inventory. It was ready for pickup days before the promised date.

Craig

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July 10, 2020

We used Michael’s to get our hardwood floors refinished as we are in the process of doing some upgrading. We purchased carpeting from Michael’s just a few weeks prior to this and had a really good experience with their price and the installation. This however was completely different and very unpleasant. The process took a week to complete and the results were very unsatisfactory. Michael’s doesn’t do any of the work, they subcontract it out. So the subcontractor and I spoke on the phone and once again at our home to review the unsatisfactory work and set up a date for rework. Our Christmas holiday has been completely disrupted as a result. I will tell you that the subcontractor seems committed to doing right by us and I will update this review after they have completed their rework. *UPDATE 1/03/2020* The flooring subcontractor came out to do the rework of our hardwood flooring. They spent 3 hours addressing the problem areas as well as a complete go over of the entire field area. What a difference this made. The proof is in the final finish. Later in the afternoon Michael’s followed up with a phone call and I appreciated that. Hours later the floor was dry enough to walk on for a in-depth inspection. I found 1 small area underneath the kitchen cabinets at the toe kick that needed to be addressed. I contacted the subcontractor and he came out 1st thing the next morning to correct. He was in/out in 5 minutes. Much appreciated. He also gave the room a complete walk through inspection and felt good about the final results. I am raising the star rating to 4 from my previous review due to satisfaction of the rework and follow up. I will not offer a 5 star rating due to the length of time this project took to completion (started on 12/9/19) and the disruption of our holidays. Overall we are satisfied with the results and ready to return to normal living.

Christopher Sacco

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September 19, 2022

Installers were on time and completed the job in a professional and timely manner, thanks! The front office was also a pleasure to work with and super nice

Stephanie Struckmann

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April 26, 2018

We were very happy with Michael's in Lake St. Louis. Donna was very helpful and the job was really well done. There was one spot on the stairs where the carpet didn't cover the edge of our laminate flooring and we just contacted them back and asked about it. They sent some one out the next week, it was fixed promptly and looks just as it should! Thank you!!