Chose carpet and flooring. Was told I would hear back to schedule measuring of my rooms. After 3 weeks, this never happened. When I called, the salesperson had forgotten to send an email to the technician whom would measure the rooms. Approximately 1-2 weeks later, it was measured. I went back into the store to place the order and make the deposit. It was at that time, that I was told it could be another 5 weeks for the carpet to arrive in the store. The woman who scheduled the installation was great accommodating to my work schedule. The salesman was to contact me regarding the color of my cabinet, so the roundabout would match. He never called, so I was referred to the manager, who told me the salesman was “out for awhile”. When I called the next day, the original salesman just happened to answer the phone. The carpet and bathroom flooring was installed as scheduled, and dine well, without incident. From choosing the carpet, until instillation was approximately 9-10 weeks, which was longer than I expected.
Believe me when I post that the customer service, installation and products at Michael's Flooring are second to none. Your flooring is an investment, go with quality and choose Michael's! Even years later, they give care and support. All future projects will be in their professional hands. Thank you, Michael's, for always helping us with our flooring wants and needs!
My shopping experience was terrific! I enjoyed working with Brian in the store, Amy for scheduling, Kim for on-line payments, and last but not least the installers. Great team to represent your company! I will always shop at your store. Thanks for the great experience!! Kathy Irvin
Brian was extremely helpful with our needs. The installers were very kind and answered all our questions. Great service, Great install, Great price. What more could we ask for. Will use again.
Last week Michael’s Flooring Outlet (St Peter’s location) installed carpet throughout my entire home. Hank and Tony (Anthony) were two gentlemen who did the installation. I cannot say enough kind words about those two men. They did a fabulous job! Those two men were on time, polite and very hard workers. In addition, they cleaned up as they were installing - what a concept! Ha ha. I absolutely love my new carpet and just cannot say enough good things about Michael’s or the installers. I would HIGHLY recommend them to everyone. Thank you Hank and Tony !
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