Something has changed at this location and it isn't good. I went there last week for a check up and updated lenses. I was surprised to see there was a new Dr, but he was very good. The issue was when it was time to pick our frames. There were 2 employees at the desks in the frames section. I was taken to one of them to help me. She pointed to where the frames were and said to try on as many as I wanted, then to put them in a tray. I started looking but wasn't finding anything I liked so said something to her. She just turned around on her chair and made a few comments, then left to keep looking on my own. After about 10 minutes of looking, trying on and not finding anything, I just asked for my scrip and left. Always when I have gone before the employee has walked around with me and helped me find the right frames for my face....not this time. I was shocked that after seeing I was getting frustrated, not knowing what looked good on me she never once got up to help. I purchased frames elsewhere and doubt that I will return to this place again. There are too many choices and I will always go with the one that has the best customer service and this was NOT it!
This place is a joke. Today I called to get my prescription and they had something completely different in the computer. This was the last straw. I'll never go back again.
Very friendly staff, great eye doctor who explains everything. Same consistent service ever visit. You will love this place if you need a new eye doctor (Bachelor).
Always a good experience, fair price and great staff. They give 110% to make you get the right fit and product. Also they carry crizal lens they make a big difference from just a reflective coating.
The staff and Midwest Eye Associates was very friendly and efficient. From scheduling an appt, checking my insurance and fitting me for contacts. Dr Seth was kind and informative. He took the time to make sure I understood everything and answered all of my questions. Most doctors have you in and out and don't realize you are an actual person. Not in this case. I never felt rushed or that I was just another set of eyes. I would highly recommend visiting this office.
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