Moe’s Southwest Grill

6097 Mid Rivers Mall Dr, Cottleville, MO 63304, USA

About Moe’s Southwest Grill

3.6 / 5

from reviews

    Travis Peck
    -
    August 30, 2021

    Unless you want overpriced tiny burritos from burnouts who can barely function... I'd recommend going somewhere else.

    Katy Smith
    -
    November 30, 2020

    The food is great, but the service is terrible. I've tried to go to this location 4 times in the last week or two, only to have to turn around because the store is being closed too early, or there's a line to the door and it's moving far slower that what could possibly be necessary. It should not take 15 minutes for the line to move to the next customer. I literally waited in the parking lot and watched this happen. People seemed irritated. The staff is slow and slacking off. It almost appears as though this location does not even have a manager. Fix this. Really. You were closed for months and when you reopen, the service is worse than ever. Customers are watching you lose money and regulars for seemingly no good reason. Again, the food is good. It would be nice if I could have given a review purely based on that alone, wouldn't it?

    Kelsey Grace
    -
    July 04, 2021

    The food was great. The lady when we first walked in was hospital and took care of us. When it was time to pay, the worker was extremely rude, sighing and completely uninterested in working. I work in customer service for a restaurant.. I understand that we all have bad days, but working in customer service, you have to maintain a positive environment to please your customers. I felt like I was a nuisance, I was interrupting his day and I didn’t feel welcomed. I had to take my food to go instead of eating in because of how he made me feel. One of the customers asked where the straws were located and that they may be out.. he replied with “they are out there. You can’t see them because they’re black, look harder.” That isn’t acceptable for customer service and I understand if he was having a bad day, but like stated earlier, he could of been better at navigating the situation and making the customers feel welcomed.

    Ryan Crowder
    -
    September 17, 2021

    Its great every time I go here. Alot of bang for the buck. Food is delicious.

    ShooterMcgavin
    -
    May 17, 2021

    It's 11:28 on a Monday. Sign says their open. Door is locked. I can see employees inside.

    Moe’s Southwest Grill

    Our Address

    6097 Mid Rivers Mall Dr, Cottleville, MO 63304, USA

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