I utilized Molly Maid only once. I was not pleased. They left me with a house full of wet floors, which the three cleaners and I had no choice but to walk on! After they left I had to clean the footprints off myself! That’s almost funny. It would be funnier if it hadn’t been so expensive. They also have a policy of not notifying the customer of their approximate arrival time, which isn’t to my liking. I give a big no to Molly Maid.
The group is always friendly and professional. They finish quickly, but do a quality job. We have been using them for years. After a year of staying safe because of Covid, we had Molly Maid come back again. We were so happy to see Pam and Team 9 show up for a deep clean. We always know if Pam shows up, it will be a professional job. And they are always very friendly and courteous. We will now have them back every two weeks again. YAY!
So today was our first time using Molly Maids and it was even better than expected. From the first phone call, the scope and estimate, to the actual cleaning itself. 5 stars is easy. Ashley & Katie (Team 5) were on time, professional and attentive. But on top of that, in the amount of time they were here they got a surprising amount of cleaning done, and the quality of their work was not sacrificed by their speed and efficiency. Will definitely have them back. The whole process was very simple and affordable.
The worst run business I have ever seen. We are retired and do not want to be here when they "clean". Latest example, we called yesterday and asked what time will you be here. We were told between 12 and 2. Then this morning at 10 AM they would be here between 10:30 and 12. My wife asked if we could have a little longer to get ready. They said NO. At that point we cancelled their service.
All 3 girls to that came to thy last visit were very professional and did an excellent job.
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