My 5 stars consist of the wonderful customer service. Now my printing orders had some issues that needed fixed. They immediately were willing to assist me. This is what happens when you are nice and kind to others. Customer service workers are people too and when you are kind it comes back. That you OfficeMax crew so much in having a great attitude in correcting the issues that I was having.
We were having difficulty finding ALL the very specific school supplies at another store, decided to stop by Office Max and see if they had any of it. I break out my list as I walk in with 3 kids, we were greeted by an employee, who asked if we needed help finding anything, to my amazement, the lady who seemed to have recently had knee trouble, because she was wearing a brace, walked around with us and personally helped us locate EVERYTHING on our list, and a few extra bonus buys for my office!!! I'm super happy we stopped in and I will be back!!! That employee needs a raise!! Kuddos to OfficeMax in Ofallon!!
My mouse died recently. I ordered and paid online. I was notified within an hour that my order was ready for pickup. When I arrived, it was near the cash registers by the front door, along with other orders. When I gave them my name, a masked employee pointed to it and I grabbed it. Perfect transaction. Everyone stayed at least 6' away, I didn't need to go far into the store or interact with anyone, it was in a clear bag so I could easily make sure it was correct, and I got exactly what I ordered.
No wonder this company is suffering. Requested assistance and waited forever for it. Asked for an associate to check stock on an office chair. He said there were none in inventory. (This was on a sale item and the sale started today.). I wondered around looking at other chairs to choose from when I stumbled upon one of the very chairs he said there was no stock on .... on the sales floor ... in an unopened box. Sales associates in general are not customer focused or customer friendly. My visit should have been a 10 minute visit. I wound up being there 45 minutes.
PRESTON is wonderful...follow up and full service....very nice young man with great work ethic.....
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