About Our Urgent Care
Our Address
1111 W Pearce Blvd, Wentzville, MO 63385, USA
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Had a great experience taking my son here (he had strep throat) after attempting a second (and last) visit at SSM Express Clinic. The lobby is big and clean. Front office staff and medical professionals were friendly and attentive. The whole visit start to finish was very quick. Couldn't ask for better, especially when you have a little one not feeling well.
Was told one thing completely different from what was said to me in the office in the paperwork sent home to us about what my son had wrong with him. Very concerning. And whole neighborhood agreed. Dr said nothing wrong with the hand and to use his hand that's causing him Immense pain and cannot move as is/ wants and is now crying in pain. Who says that to a kid on the spectrum which DR forknew. Had no clue what HEDS/HSD Ehlers-danlos syndrome type lll is and tested my son for vascular Ehlers-danlos not understanding what it is and just assuming. I'm getting really concerned with the way the medical industry at this point is going. Nurse Practitioners, no real doctors, training on basic things having to send everyone to specialist and nothing gets connected nobody looks at the body as a whole is like going back to the Ice ages. My childhood family Dr could glance and see most problems without testing, would run test later to confirm it. Highly suggest Doctor's, and nurses read a few books on different types of Ehlers-danlos syndrome. Hope you all will gain a love for knowledge and medical scientific research and Hypothesis because that's where great medical knowledge comes from. Researching yourselves in your free time. Because you care and love knowledge. Knowledge is powerful and you obviously can handle learning you did go to medical school. Learning in the medical field never ends.
Arriving at 7:40 pm, with 2 cars in the parking lot, we were greeted with a "we close in 20 minutes " welcome👎! Since there was NO waiting,as in ZERO, we went immediately into a room. We did an about face and walked out. We took our business elsewhere and we were taken care of quickly. The attitude at businesses must change. I will not conduct business with snutey people. It's MY money YOU want. If you want it, respect me and if you are in the health field then act with compassion.
Visited 2/23/23 to Wentzville location- My daughter had left ear pain. The nurse practitioner that saw us was literally in our room no more than 3 minutes. Did not give any time or concern. Looked at her ears. Did not look at her throat, nose, or listen to breathing or heart at all. Blood pressure not taken. I didn't even have time to tell her about her last ear infection and antibiotic prescribed. Will NOT return.
If I could I would give them zero stars. This is the second time I have gone to them and it’s the second time that they have charged me for a copay at the office. Then one or two months later they have charged me again. Last time they blamed it on my insurance and charged me for my copay and everything my insurance would have covered. I confronted my insurance which stated they are in network but they filed the visit wrong. I am sure this time it’s the same thing. I would keep an eye on your bills coming from this urgent care they seem to double charge and over charge a month or 2 later after your visit. They try to blame it on the insurance company but last time it was on them. Looks like I am going to have to be one the phone all week with the insurance company and them to get this one cleared up too. I would save the time and effort and go to Total Access Urgent Care. I have not had any problems with the way they bill. Thanks for responding. I have reached out to the billing department already and they are claiming they did not charge me again. This was different from last time you overcharged me which happened because you did not file the claim right with my insurance. This time the billing department is just straight up saying they did not charge me a second time. I let them know with a photo of my statement showing that they did in fact charged me a second time. I sure I will be going back and forth for the next month trying to resolve this issue.