Sought treatment at this Urgent Care facility after being bitten by a brown recluse spider. The receptionist was pleasant and professional and the doctor was very helpful and informative with a good sense of humor. I was in and out within 30 minutes. I would highly recommend this Urgent Care and appreciate the care they gave me.
The staff made me feel very comfortable. I’m always concerned the doctors that work in the urgent care are not thorough. The doctor that I saw was kind, gentle, concerned, and thorough. He made me feel so comfortable and cared for. He made sure I left there, knowing that they had checked everything that needed to be checked and I was aware of what I needed to do next. He didn’t rush, he spent as much time as needed with me. The staff was courteous and friendly. You need a safe place to go when you are feeling vulnerable and this urgent care was that place for me.
I came in earlier tonight because I had an extremely sore throat and I showed up about 30 minutes early. They were able to accommodate me and get me in earlier and I only spent about 25 minutes in there from start to finish. They were able to figure out the cause of my discomfort and write me a script so quickly and efficiently. The staff is also INCREDIBLY friendly, moreso than other urgent cares I've been to. Will definitely only be coming back to this place if any future problems arise. Thank you so much!
Thank You to “Our Urgent Care St. Charles”. We will be back if needed! My 6 yr old son had an increasing temp, stomach ache/nausea this past Sunday…. 100.3 at 3 a.m. then he spiked to 103.4 at 5 pm (despite routine Children’s Motrin and fluids). I was able to schedule an appointment at this location which had an available appt within 20 minutes of searching online…. I was happy to drive an extra 15 minutes for an appointment. I cannot thank the staff enough for their kindness and efficiency! Everyone was informative of the slight delay upon our arrival and extremely professional. Tracy, NP was wonderful, confident and thorough. She even recommended the Walgreen’s at Mid Rivers Mall since it was open later than the location near my home. I was okay with driving a few minutes extra so I could pick up the antibiotic to give my son that night. I can’t remember the names of the other 2 staff members who swabbed my son for COVID and strep, but they were amazing too! One even discussed Star Wars with him since he was wearing his Return of the Jedi shirt :) To who it concerns, please let Tracy and the other 2 women who were working that evening…. WE ARE SENDING A HUGE THANK YOU! I understand how busy things are… but…. You are ALL very very appreciated!
I used to love the staff here. I didn't recognize any employees the last time I went in. This place has really gone down hill. They are rude and you have to fight for basic care. I was left alone in a room for an hour, that was on top of the half hour wait that I waited in my car. I waited 20 minutes for a nurse to come in, take my vitals and Covid test and then I didn't see anyone else for 40 minutes. No one even went over my vitals with me. Luckily, they give you a sheet with them on it and send you on your way. I just had to wait 40 minutes to get it after they took them. I won't be back here, but I do miss the old staff.
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