Went to this Urgent Care in St. Charles for medical care and they were AMAZING, PROFESSIONAL, COMPASSIONATE and NICE! From the lady at the front desk when you check in to The (FNP) -Nurse Practitioner and the Medical Assistant they were awesome. I highly recommend this place.
I come here for my children sometimes. They are always pleasant and professional. The Dr's are sincere with concern for whatever reason you have to be there for. My kids are on the spectrum and my children are never intimatdated about having to come here. I also have a 1 ye old that they are so very sweet and patient with. I do tell others about this urgent care
I used to love the staff here. I didn't recognize any employees the last time I went in. This place has really gone down hill. They are rude and you have to fight for basic care. I was left alone in a room for an hour, that was on top of the half hour wait that I waited in my car. I waited 20 minutes for a nurse to come in, take my vitals and Covid test and then I didn't see anyone else for 40 minutes. No one even went over my vitals with me. Luckily, they give you a sheet with them on it and send you on your way. I just had to wait 40 minutes to get it after they took them. I won't be back here, but I do miss the old staff.
Thank You to “Our Urgent Care St. Charles”. We will be back if needed! My 6 yr old son had an increasing temp, stomach ache/nausea this past Sunday…. 100.3 at 3 a.m. then he spiked to 103.4 at 5 pm (despite routine Children’s Motrin and fluids). I was able to schedule an appointment at this location which had an available appt within 20 minutes of searching online…. I was happy to drive an extra 15 minutes for an appointment. I cannot thank the staff enough for their kindness and efficiency! Everyone was informative of the slight delay upon our arrival and extremely professional. Tracy, NP was wonderful, confident and thorough. She even recommended the Walgreen’s at Mid Rivers Mall since it was open later than the location near my home. I was okay with driving a few minutes extra so I could pick up the antibiotic to give my son that night. I can’t remember the names of the other 2 staff members who swabbed my son for COVID and strep, but they were amazing too! One even discussed Star Wars with him since he was wearing his Return of the Jedi shirt :) To who it concerns, please let Tracy and the other 2 women who were working that evening…. WE ARE SENDING A HUGE THANK YOU! I understand how busy things are… but…. You are ALL very very appreciated!
I’m new to St. Charles and first time needing medical attention. The staff was professional and thorough. Thank you Jennifer and Nancy for a wonderful experience.
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