6137 Mid Rivers Mall Dr, St Charles, MO 63304, USA

About Petco

4.2 / 5

from reviews

    Kimberly Miller
    July 24, 2021

    DEFINITELY RECOMMEND !!!!! First time I've ever been in there. Very clean, employees polite, helpful, and knowledgeable. When it came time to check out the cashier helped me to save $20, plus I received coupons for additional savings on future purchases that I need for my pet.

    Angé d'Saint-Cloud
    June 19, 2021

    I go to this location regularly. The staff are always curtious, attentive and make sure that I leave with exactly what I came for - even when I am not able to correctly pronounce the name of the item that I need. I recommend this location for everyone, but especially for those whom English is a second language. Honestly, could not ask for better service !🙂

    Ryan S
    May 28, 2021

    I have been a long-time customer of Petco. Never had such terrible service. Brought my dog to this location (St. Peters, MO) on his birthday and was ignored by staff, one employee glared at me. My dog was SO excited to be out of the house, he was barking and doing circles. Listen, if you don't like dogs, maybe don't work at Petco!!!! I let my dog pick out his birthday toy, paid and left, and NO ONE said one word to me - terrible service. However, I witnessed a staff member talking to another dog as soon as they walked in, yes I have a smaller dog and yes he was excited and "talking," but if you had bothered to come over and acknowledge him he would have quieted down. Will not be going to this location ever again for sure and it is right down the street from my house. Will order from Chewy or drive to PetSmart. Hope Petco actually reads these reviews. But I for one won't be going back!

    karen coppedge
    June 29, 2021

    Love online ordering. The order was ready quickly and no trouble picking it up. Thanks for the convenient shoping experience

    June 03, 2021

    Had a pretty bad experience at this location. I needed to get my 5 month old puppy a bath and haircut. I could tell as soon as I arrived that the staff wanted nothing to do with my dog. They had him for 5 hours and only gave him a bath, no haircut. This was his second haircut, another Petco location did a great job. I ended up going back to my normal Petco where the groomer told me that not only did they not give him a cut, they only trimmed 2 nails, did not clean his ears or eyes and his bath was subpar. I really have no idea what I paid for or why he was there for such a long time. I would have much preferred for the groomers to be honest with me and tell me that they were not able to do what I had asked for.


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    6137 Mid Rivers Mall Dr, St Charles, MO 63304, USA

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