6137 Mid Rivers Mall Dr, St Charles, MO 63304, USA

About Petco

4.2 / 5

from reviews

    Rebecca Browning
    May 01, 2022

    April did a great job on our sweet Honey! Our energetic girl will be a lot cooler this spring.

    June 05, 2022

    Our dog Lulu was bathed and groomed at this store and we have been very pleased with the end result. It was done quick and she received all the care we requested at a good price.

    lorrie ganzinotti
    July 11, 2022

    Groomer was very rude and unprofessional. Every time I bring dog for simple nail trim they say shots need updated. Take pets to thrive which is inside the building. They were closer today tho of course. Normally they can call someone and get information to verify but guess that's above their pay scale. Then they always rudely ask if I have appointment. U can't just schedule nail trim online and yet it says walk ins welcome. U aren't welcomed. Every one of them had a attitude. Especially Ocean who shrugged shoulders when I said we would just take dog elsewhere. Been going there over 15 years with 4 dogs. I will go elsewhere cause customer service there sucks

    Jeff Johnson
    September 15, 2022

    When closing early, you should turn your online ordering systems off. I arrived at the same time as another customer. The "I'm only a dog groomer" girl opens door and says sorry. Customer says you should update online. Girl says we don't have staff for that, do you want a job, we need help, we are hiring. My question is - why did you open the door, just to be rude?

    commander shepard
    July 30, 2022

    Often low on stock if not out of a lot otherwise love the products and services just think the company needs to rethink their whole operation... The training is way too much at once for things u may not even be employed to do and the organization is... Just... No. I really wanted to reorganize everything not just products but the whole layout of the store just wipe fresh and reset the whole thing... It's... Overwhelming. Also they carry far too many live animals and feeders at once.... For a company that preaches about recycle and all that too they waste ALOT. Mostly due to "contamination".... I say donate it and if it really is contaminated clean it then donate it... It's sad really. I loved Petco till I learned a bit more about the behind the scenes... I still love it's products and services they offer but it's not much worth the hassle or going that far from home... The new pet place I work at is closer much much more organized and we don't carry hundreds of animals so they are ACTUALLY all very healthy and well cared for (plus come from reputable breeders) Petco needs to fix their disorganization and keep their employees aka reduce turn over rate... Oh and I'm sure everyone understands understaffing now days but they have always been under staffed for the AMOUNT OF LIVE ANIMALS they NEED to employ more people for them to get proper care like at my current place. It's too overwhelming to care for them ALL and do ur job ie customer service, stocking, facing, cleaning the store etc etc that's not animal care related. Especially since alot tend to show up sick or with wettail etc etc...


    Our Address

    6137 Mid Rivers Mall Dr, St Charles, MO 63304, USA

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