Petco

Tyler Adelman

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March 30, 2024

Ryon was very helpful and friendly. When I was looking aimlessly in an aisle, he asked if I needed help and showed me where the product was that I was looking for. On my way out He wished me good luck with my pet because I was getting calming items for their anxiety. His well wishes was greatly appreciated.

Colleen Herrmann

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February 23, 2024

I go to the Petco in St Charles all the time and know the manager there. For some reason they hire people with no brain on their head. Every time I go in there I can always find something I'm looking for that has a price match from online that is cheaper which they accept. This girl at the register started arguing with me when I showed her the online price and she said that's only if you get it shipped. I told no it's not. I do this all the time and asked to speak to her manager. The manager came over and told her that we accept that no matter what he little dot is on. Boy did that girl feel embarrassed and didn't even apologize to me for arguing with me. This is the 2nd person at the register that has no clue what to do. I think I'll go a little farther to mid rivers and get things there. Much better staff there.

Dawn Kearns

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January 30, 2024

I have my 19 month old Maltese groomed at this location. Dawn has groomed her past 3 times and does an EXCELLENT job. She cuts her exactly the way I ask. I’m very happy with the service and hope Dawn stays at this location for a vey long time. She’s great!!

Dane Gerdes

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January 11, 2024

Came into the store to purchase an item. The item on the Web said it was $69.99 but it was on sale for $49.99. Since I was just down the street I figured it would be easier to just come into the store. But when I got into the store that item was $79.99. And no sale. Needless to say, I stood there in the store, and placed my order on my phone. Which took a lot longer than just walking it up to the counter. I then had to track someone down and let them know that there was an order in their system. After that things went smoothly. On a sidenote, I did not purchase any new fish or coral, as I am into saltwater, because the selection seems to be 75% clown fish, and not much else

Casey Bishop

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December 29, 2023

Only one worker was willing to help us adopt our hamster. He got stuck on the register and the other two workers were not apt or equip to handle a hamster. The worker that helped us get the hamster from cage grabbed at him and then the hamster bit him out of fear. I personally had to set the carrier box in the cage and gently help the hamster inside. When I did this there was a strong ammonia odor coming from the cage itself, which tells me the animals house had not been cleaned in over a week.