Reptile live insects we're all either dead or rotting on the shelves, absolutely disgusting, I did buy my dragon there so I love them for that but otherwise meh 😕
Making me pay for a bag! Then had to return my item and did not get the refund for the bag. What the hell. The bag should have been refunded. Will not be shopping at Petco any more. This is the first and last time this will happen. What happened to good old customer service?
Staff was not friendly at all. If I hadn't needed the pet supplies and had time to go to another shop, I most likely would have. The 2 women working were to busy talking to each other to even acknowledge me as one started ringing up my purchase. When the second woman walked off, the one ringing up my purchase then began speaking to me. I also had to ask her about my vital care rewards as she obviously just wanted me out of her hair. Over all, the store has a good assortment of pet supplies. I was just disappointed in the service on May 2023 visit.
I would not go back to this location. When we walked in, there was no one around. (Okay, that's fine) We came to buy fish and, The entire time, while in the store, NO ONE asked if we needed help. We looked at fish for at least 15 minutes. A guy even walked down the aisle, looked at us, and walked away. We did not get any fish. We asked for a price check on a dog toy. The cashier was nice, but she needed a manager, and the manager came off rude. So I will not be going to that location ever again.
Every time I get my dog groomed they charge a different price, this time I had to pay for extra fees I didn’t want, when I complained to manager he just sent be back to groomer who over charged me! Then they won’t answer phone when I called back to ask corporates number.
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