Petco

Gabriela Schlatter

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September 02, 2024

Update to reply; You replied the same thing to someone else a couple of months ago, yet here we are, nothing changed. For at least the last 10 years this particular store is always filthy, but this time they really outdid themselves. Gives the whole brand a bad name. Went to buy some fish for my aquarium and left disgusted. The tanks were filthy. Moss growing in almost all the tanks. Some the glass was so green- brown you could barely see inside. The worse was the ones with thick gunk floating on top of the water. I have never seen a petco in this gross of a state! You can do better or don't sell animals. Seriously this should be reported.

Buddy TheElf

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July 31, 2024

Absolutely terrible enclosures for the animals. Almost all of the little rodents are sick or are living in their own feces. Actually disgusting, petco should not be allowed to sell animals any longer. They've done nothing but show neglect for the animals in their "care." If it's a staffing issue, that's not an excuse for this disgusting dirty store. Shop and support a local pet store instead.

Lizzette Nieto

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January 04, 2025

If I could give 0 stars I would. Customer service was beyond pathetic. I placed a curbside order for frozen dog food (66oz) and kitten wet food; when I picked it up it was 2oz and I also noticed the box for kitten food was damaged. I run back inside to exchange to correct order. The MANAGER(blonde, with glasses) tells me I have the right one and that online made a mistake bc the SKU number on the order is the 2oz packet. When I clearly placed an order that said 66oz. I asked if I can exchange to different brand and I would pay the difference. She tells me NO, I would have to call online order customer service and deal with them. Or deal with the product they gave me. I then asked for a refund she said no they don’t do that. Which I know they can do because something similar happened previously at a different location and they mistakenly gave me wrong food and they were able to take care of the situation. I rather drive 25 min just to go to Creve Couer location or I may start going to a different company now!!!!

Shan Roberts

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October 10, 2024

Only for the groomers. They are awesome with my cat as always. Rude cashier. Zero stars for cashier.. I was here before they opened. I was needing to pay for services. I squeaked there toy on the counter as directed x2 waited over 8 min. So I walked around to find employee. Rude female were not open yet. I know this I'm here from grooming paying for my services. She said you can't be walking around here. Well what do you expect me to do?? I need to pay. She shrugged her shoulders very Rude person. I only return for there groomers. I will not buy anything else here. Made me feel like I'm a thief.

Pat Viamontes

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December 13, 2024

Our Beautiful Bichon was sheared like a sheep! We are heartbroken! This is one star in order to write this. Shevwas gorgeous and now shaven roughly. Who could do such a thing? And $70!