2109 Zumbehl Rd, St Charles, MO 63303, USA

About Petco

4.2 / 5

from reviews

    Eric Dunn
    August 02, 2022

    I went in wanting a fish and saw a gorgeous beta fish. After picking up a few supplies, including a beta tank, filtration, and decor, I was ready to tackle finding the right food. The associate came up, didn’t give me any advice on food, but very quickly degraded me, telling me that the tank I had chosen, which specifically said “beta tank” was not big enough, that I would need to run the water a week before buying, that I wasn’t able to buy the fish today as a result of not having prepared water, and then judgmentally went to tell a fellow employee at the register how ill prepared I was. She didn’t help me with food choice but just walked away. Her attitude was very disrespectful. Not helpful at all, just extremely condescending. If the tank I chose, which they sell specifically for beta fish, isn’t good for them then why do they sell it? Don’t rip me to shreds because I assume the tank you’re selling that specifically says “beta tank” on it is adequate for the fish it is sold for. I left, defeated, deciding that a beta was a bad idea after all. I was ready to drop $80+ on that beta, but her attitude and demeanor made sure I left this store empty handed. I will not shop here ever again. I’m all for being educated, which was what I needed and requested, but this was humiliating and unnecessary. Help and condescension don’t mix in retail, and she lost a sale. I would have gladly taken notes and followed through on her tips and suggestions if it had been presented as helpful instead of in such an insulting way.

    Kay Mathews
    July 08, 2022

    We can’t say enough good things about our experience with grooming our three dachshunds at Petco. We feel comfortable leaving our girls in their hands. We really appreciate the level of professionalism that we receive from Jimmy and the rest of the staff there.

    Ashwin Reddy
    July 22, 2022

    The dog trainer at this location, Emma is really good and knowledgeable. She has been a positive influence on my 4 month old GSD Caesar. She evaluates the dog correctly and advises how to correct any negative behavior.

    Andy Shorley
    June 03, 2022

    Our go to location for super worms for our bearded dragon. Usually very good. One batch was not great, but that allowed us to exchange them. Friendly staff and good selection.

    Sandy Hart
    July 31, 2022

    Easy process but the Pals rewards are never linked to online purchases which I don't like.


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    2109 Zumbehl Rd, St Charles, MO 63303, USA

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