I'm a total fan. Everything I need, even if I don't need it. Staff are truly wonderful. Store is always clean, and hardly ever packed. I thank them for going above and beyond their call of duty to help me along with others I see shopping... keep up the amazing work. And can't wait to go back for my next project I will be working on.
Went there to buy gerbils for my son and when I asked them for assistance they told me that they don't sell animals an hour before close (I was a couple minutes shy of the hour requirement). Very frustrating but I did come back at a different time (middle of the day) and purchased the gerbils and the girl was very nice on telling my son tips and tricks for caring for them.
I hate to give them only 3 stars but they need helper or workers. And some with knowledge and personality. I sound do mean but really I am not. Just truthful. They need to smile more and just maybe seem a little excited about helping your customers. ?
Price match with chewy! Saves you half the cost!
Lost an item here. Realized I left it there by the cashier before I even left their parking lot. Went back in to retrieve it and the cashier, Emma, told me that she had thrown my item away in their store trash already!!! Frustrated I spoke to Lauren Welch, the self-proclaimed manager on duty. She refused to address the situation at all, and it felt like I was speaking with a child. Asking about their policies regarding lost items and if it was customary for them to discard items in a potentially contaminated trash, I asked if a lost phone would’ve been discarded in their trash as quickly. She sarcastically informed me “It would have”. Lauren then became absolutely irate during the conversation and began taunting me to call corporate. After requesting the phone number, she told me to “Google it myself” and that she “doesn’t know the number since she doesn’t call it”! Appalled. Immature handling and nothing will be done. Run by a bunch of teenagers, or the most immature adults I’ve ever spoken to. Avoid this place.
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