PetSmart

2861 Veterans Memorial Pkwy, St Charles, MO 63303, USA

About PetSmart

4.4 / 5

from reviews

    #PinkMohawkDog
    -
    March 17, 2024

    I always find my kind of food here! My human approves! And Louie never wants to leave.

    Brittany Mayer
    -
    July 16, 2024

    Customer service was great. The aisles were nice and neat which made it so easy to shop. Everything was well stocked.

    G B
    -
    December 21, 2023

    Great experience! Clean orderly store! Lots of help, even when it was very busy. Bought a birdcage that was set aside for me after calling ahead 2 days. Online price from PetsMart site was honored because instore price was almost double. Happy Consumer! Bird not from PetsMart.

    Sara
    -
    February 21, 2024

    I really love the groomers here. Courtney (spelling) has been taking care of my guide dog. She is excellent with the dogs and at her craft. The staff in the store is also very helpful and friendly. The store is well kept and has plenty of parking. Very handy stop if you're going to Walmart or Sam's club right by there.

    Tiffany Raeber
    -
    May 04, 2024

    Customer service is not great. I was not greeted by any of the employees, even though there were 2 at the front of the store standing around talking. Never once got asked if I needed any help even though several employees walked right past me. The only one who even acknowledged me and my kids was the Blue Buffalo rep, she was very nice. I get up to the cashier and she is not friendly at all. She looked irritated because my kid picked up a toy and was playing with it. I pay for my stuff and tell her thank you, she doesn't respond back just stands there looking like she wanted to roll her eyes and shoves my receipt toward me. They definitely need to work on their customer service skills at this location. I worked for Petco for 7 years and I would have never treated customers so poorly. Petsmart needs to get their act together.

    PetSmart

    Our Address

    2861 Veterans Memorial Pkwy, St Charles, MO 63303, USA

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