About PetSmart
Our Address
2242 State Hwy K, O'Fallon, MO 63368, USA
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Love this Pet smart!! Ross and Olivia and the rest of staff are AMAZING with my corgis. Very knowledgeable and helpful!! Spent 5 months trying to get my oldest to eat never worked. With recommendations first shot this past month he hasn't missed a meal since eases my mind. I'm very grateful for all of them. Harley and Diesel are too! 😀
I went in this store earlier this week to get some test strips for my fish tank, and what I saw was unacceptable. The betta fish all basically looked like they were near death. They looked very unhealthy and most of them were in water with green sud floating in there??? How long have those fish been in those cups. Disappointing need to do better.
The crew that works with the veterinary department was not polite (just rude) or caring. I don't know if it was me or if they are like that with everyone and their animal babies. They definitely need some communication training as well as hire someone thats caring and shows concern. I took my injured baby somewhere else and that was the best decision.
We found all of the puppy things for our new puppy that we are bringing home soon. We will be back for more things I am sure, because PetSmart has everything. Prices are not bad for pet toys, leashes, dog beds, and even if you want to drop your dog off at the PetSmart dog grooming.
I don't know what has happened with the grooming staff but none of them are pleasant to talk to. I dropped Sophie off at 1030 am for a full haircut and bath and the lady that took her back was lackluster and cranky. Mumbled some thing like same as before and didn't have any questions. Sophie loves to give kisses and the girl (blonde long hair with a hat and rain boots) was not amused. They called at 230 to tell me she was done and because I live so far away I didn't make it back until 500. I paid online and when I went to pick her up the blonde with the hat handed me an additional charge of $10 dollars for a boarding fee because I didn't pick her up right away. I won't be back to this location. The staff are super unfriendly and unprofessional.