2242 State Hwy K, O'Fallon, MO 63368, USA

About PetSmart

4.3 / 5

from reviews

    Rachael B
    March 07, 2024

    Good location. I never have a problem here. They have really good deals on their fish supplies and reptile supplies during promotions. I really love their variety of cat and dog food as well. Friendly staff, always greet you and willing to help if you're looking for something in particular.

    Katy Schlueter
    April 15, 2024

    My review is for the grooming department!! I had scheduled my Golden Retriever to get a full bath, brush, hair cut and paid extra for longer brushing with the furminator. After rescheduling her 3xs they tried to call me again and reschedule her for the 4th time. After saying no, I wanted her done before we welcomed a baby into the family they ironically had a cancellation as I had a manager come on the phone. When I dropped her off I was told they can’t take her because her rabies was expired, tried to tell them no it’s not I just got it renewed at her last appointment, said she even has a brand new tag on. Still wouldn’t take her! Now you have been in her chart by now to reschedule her the last 3xs you couldn’t have mentioned her rabies and I could’ve brought the paper?! (Luckily I have the app and was able to log in and get it). My golden is still a puppy, so she’s still a little crazy. When my daughter went to pick her up she was told by the tech that she was given hell treats WITHOUT anyone calling me to make sure it was okay!! My golden can’t handle hemp anything, it makes her extremely sick! Had someone had called me, I could’ve told them not to and why but I didn’t even get that! Fast forward to the next day .. Shockingly!! My golden is sick. Vomiting, diarrhea, lethargic. Poor girl was covered in her diarrhea. Called Banfield her vet and they wanted her immediately due to the amount of vomit and diarrhea she was having. Petsmart gave her a complimentary bath once her diarrhea passed and paid for the bill at Banfield (thank you!). Today was her comp bath. Go to drop her off and say I don’t want anything given to her. No treats, nothing hemp and I was cutoff and told we don’t give hemp (really? Because she was last week, that’s why we’re here!). Just attitude was given during her drop off. Go pick her up, because she was supposedly done and she still has diarrhea all in her tail. I just grabbed her and left. I’m over it. NEVER AGAIN WILL WE BE RETURNING!!!!

    November 22, 2023

    Had a great experience here. Better than the other nearby pet store. It's bigger, better selection, and the employee that helped me was so awesome. Best customer service I have witnessed in a long time.

    Heather Anderson
    January 15, 2024

    Sophie, my Berger Picard loves the staff here and always looks so fresh.

    Amanda Cassels (GypsyGirls Vintage2Modern)
    June 01, 2021

    I got my lovely birds from here and the have been quarantined and have a guarantee on their health. They also have a leg band if they ever get loose! I am so happy with petsmart and how safe I feel about getting my pets from here. Also one of the workers gave me helpful tips on how to clip my rabbits nails which was a blessing!


    Our Address

    2242 State Hwy K, O'Fallon, MO 63368, USA

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