PetSmart

Rachael B

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March 07, 2024

Good location. I never have a problem here. They have really good deals on their fish supplies and reptile supplies during promotions. I really love their variety of cat and dog food as well. Friendly staff, always greet you and willing to help if you're looking for something in particular.

Katy Schlueter

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April 21, 2024

My review is for the grooming department!! I had scheduled my Golden Retriever to get a full bath, brush, hair cut and paid extra for longer brushing with the furminator. After rescheduling her 3xs they tried to call me again and reschedule her for the 4th time. After saying no, I wanted her done before we welcomed a baby into the family they ironically had a cancellation as I had a manager come on the phone. When I dropped her off I was told they can’t take her because her rabies was expired, tried to tell them no it’s not I just got it renewed at her last appointment, said she even has a brand new tag on. She goes to Banfield (same building) and that they could call over to them to verify. Still wouldn’t take her! Now you have been in her chart by now to reschedule her the last 3xs you couldn’t have mentioned her rabies and I could’ve brought the paper?! (Luckily I have the Banfield app on my phone and was able to log in and get it). My golden is still a puppy, so she’s still a little crazy. When my daughter went to pick her up she was told by the tech that she was given hemp treats WITHOUT anyone calling me to make sure it was okay!! My golden can’t handle hemp anything, it makes her extremely sick! Had someone had called me, I could’ve told them not to and why but I didn’t even get that! Fast forward to the next day .. Shockingly!! My golden is sick. Vomiting, diarrhea, lethargic. Poor girl was covered in her diarrhea. Called Banfield her vet and they wanted her immediately due to the amount of vomit and diarrhea she was having. PetSmart gave her a complimentary bath once her diarrhea passed and paid for the bill at Banfield (thank you!). Today was her comp bath. Go to drop her off and say I don’t want anything given to her. No treats, nothing hemp and I was cutoff and told we don’t give hemp (Oh Really? Because she was given it last week, that’s why we’re here!). Just attitude was given during her drop off. Go pick her up, because she was supposedly done (and getting an text message invoice for $42 for her COMPLIMENTARY bath) and she still has diarrhea all in her tail. I just grabbed her and left. I’m over it. NEVER AGAIN WILL WE BE RETURNING!!!!

Jason

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November 22, 2023

Had a great experience here. Better than the other nearby pet store. It's bigger, better selection, and the employee that helped me was so awesome. Best customer service I have witnessed in a long time.

Heather Anderson

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January 15, 2024

Sophie, my Berger Picard loves the staff here and always looks so fresh.

Nathan Kehn

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December 26, 2023

Everything that I saw was priced comparable to Walmart when it comes to the same or similar items for dogs. My wife and I were looking for a cat for one of our children. Since we were already there, we decided to purchase some dog treats for our dog. I really did not like the setup for pet adoption though. We saw a cat that our son wanted and we found out each animal goes through a rescue organization. We called and texted, but received no reply. This is a very poor way to do business. I get you are trying to get pets adopted, but there needs to be a good system where people can understand what the expectations are for being able to adopt a pet, some guidance from the store or rescue, and then some sort of high level of customer service. In this regard, the employees were completely inattentive to people interested in looking at pets and knew little or nothing of the adoption process.