2242 State Hwy K, O'Fallon, MO 63368, USA

About PetSmart

4.3 / 5

from reviews

    Zerina Ponjevic
    November 15, 2021

    I took my dog to get his nails trimmed, when we were out of the store I noticed him limping. At first I thought maybe it’s just the nail because things happen and I didn’t want to jump to conclusions. When we get home, I take him outside he can’t walk on the concrete. My dogs leg looks like it’s broken. I called them back the same day and they said I can bring him back to get examined by they pet vet in the store. I take him back and they tell me that it’s not a guarantee that he’ll be seen but I can drop him off and leave him there? Right, because I feel comfortable leaving my dog at the same place he got hurt. My dog wasn’t a priority to them, they also recommended I can schedule an appointment but it’s a drop off appointment, which I clearly stated I’m NOT leaving my dog with you. I’m taking him to my own vet today, they were closed over the weekend otherwise, he would of been seen already.

    Elizabeth Schenkel
    September 16, 2022

    I brought my dog in for grooming - he had previously been groomed elsewhere by someone who gave him a horrible haircut and cut his skin without telling me, so I was apprehensive to get him groomed again. As a result, his legs were matted and he was a mess. The groomer at PetSmart was so patient and kind with my messy dog and the haircut turned out AMAZING! When I picked my pup up, he was super happy and had obviously been doted on. 10/10 best grooming experience I have ever had.

    Amanda Harrell
    June 01, 2021

    I got my lovely birds from here and the have been quarantined and have a guarantee on their health. They also have a leg band if they ever get loose! I am so happy with petsmart and how safe I feel about getting my pets from here. Also one of the workers gave me helpful tips on how to clip my rabbits nails which was a blessing!

    Ellie Mae
    August 30, 2022

    I have to give four stars, there really was no one to help when you had a question. But when I finally found someone, she was pleasant and knowledgeable about the products. We found everything we needed but the prices are very high!

    Tonya Hahn
    September 27, 2022

    Cashier was friendly and social, not to the point where it slowed checkout process too much. He honestly engaged in conversation/ interaction with pets and pet owners during check out.. he was busy and still cared! Great Job!


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    2242 State Hwy K, O'Fallon, MO 63368, USA

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