Adam came out to inspect our problems, and was able to find causes for all of them in a very short time. He got two fixed quickly, and then sent the others off to the warranty company to see what they would pay. These guys seem like good people to work with, and I love their attitude! Well, of the three that they sent to the warranty company, the warranty folks said they’d fix 1, but not the others. Adam came back and was able to get things changed and fixed in an hour or so, and did a wonderful job of it!
The experience of having to take a cold shower when your water heater goes out is made more tolerable by these folks. An appointment to assess, scheduled two days from now, turned into a same day appointment when Brooke proactively suggested that she would keep me in mind if a technician became free sooner. Then Tyler made quick work of re-lighting the pilot light after he determined that the thermocouple was sitting it water due to an internal leak which likely extinguished the pilot. Waiting for the warranty company to approve a replacement two days earlier than expected. Brilliant service, and a great explanation of the problem and process by Tyler. Thanks!
I used this service and they came out to my house 2 times and my water heater was still not working and I called the office and they advised me to contact my home warranty to company to resend recall order and I called them and I was advised Pipe Solutions cancel the recorder request due to they have done everything they can't fix the water heater. I called the office 05-26-2022 spoke with Lacey she advised they never received the order and my home warranty saying something very different that they cancel order. I am very dissatisfied customer because and I called several times spoke with Lacey with Pipe Solutions and I feel I deserve a call back from the company advising they cancel the re-call order because I was waiting for call from Pipe Solutions to set up appointment for them to look at the water heater. The technician were very professional and nice but the communication with the home office was not good and this is my personal opinion with my communications with Pipe Solutions. I will be also sending post about the HSA Warranty customer service.
Pipe solutions cleared the lateral line of all obstructions, plus they lined our lateral line. The owner Steve and his team (office staff & plumbers) were polite, professional and a pleasure to work with. We would recommend them to our family and friends without hesitation. Great job & thanks!
The service specialist repaired a leak in the plumbing pipe. (previously installed water heater). He was thorough, professional, and explained the procedure to me when the work was completed. He was emphatic, caring, and reassured me that the company would be there for further needs. Job well done!!!
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