Losing a loved one is extremely difficult, especially losing a child. All the employees at Pitman were extremely helpful, kind, respectful, and gentle with us. Eric Pitman was patient and extremely knowledgeable with us as we navigated these uncharted waters. We are so grateful for their guidance during the worst moments of our lives.
Close friend passed away last week. Went to Pitman web site because I was told she was laid out in Wentzville facility per their obituary. Went to funeral home but no friend. Funeral director was too busy to talk. Found out the next morning when I went on Pitman's web site that my friend was laid out at a different location. Thanks Pitman Funeral Home. You need some competition. You stink.
They were very compassionate and helpful with making decisions in a time of sorrow. One disappointment though was they gave the wrong prayer cards. When my mom passed away, I decided to use this funeral home because it was closest to where she was located. Before that I was kind of hesitant to use them.
I've been waiting for death certificates. They weren't mailed on the day they arrived to the funeral home. No one knew status 5 days after they received them. Couldn't get a tracking number for the shipment for 10 days. Death certs were sent to the wrong address. Now they are being returned to the funeral home. Not sure when/if I'll get them. No one in the office was helpful and wouldn't provide information without very direct questions.
they dropped my grandad’s ashes right in front of me and my family.
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