Planet Fitness

Eden De Los Reyes

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September 24, 2024

I’ve been a regular member often bringing a guest, the staff is usually friendly but recently had a frustrating experience with the assistant manager. There have been recurring issues with checking in my guest, and this time we had to drive back home to get a physical ID, which was very inconvenient. When we returned to clarify why this keeps happening, the assistant manager continually interrupted me, beginning every sentence with, "Like I said..." before I could even finish my sentence and ask a question. He seemed to be under the impression that I was trying to argue with him, when in fact, I was just trying to find a solution. I understand the importance of following protocol, but as an assistant manager, it's crucial to listen to members, empathize with their situation, and offer helpful solutions—especially when the protocols can be inconvenient. Instead, I was met with an unprofessional attitude, while another staff member stood behind him snickering. This lack of respect and customer service was very disappointing.

K. A.

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August 10, 2024

Their hours are nonsense, and the location is small, but Brian was super sweet and took good care of me the last visit. He was the only one to ever provide excellent customer service during any visit at any location. He was the ONLY person who ever mentioned PF points! How was I never EVER told there's a point system and that I had hundreds of accrued points after all of these years?! Now it's being retired 😒

Susan Doarn

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May 08, 2024

I love this place. Great equipment and no real wait time for a machine. Staff is friendly and helpful. The gym is clean. Excellent selection of tanning beds. Massage therapy is amazing! Take your workout to another level here. Love the hours.

Amber King

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July 05, 2024

I used to come here all the time. The staff was great, very welcoming. Now the staff changes often. and the ones now I don’t think are nice at all. I have not seen the staff change like it does here at any other Planet Fitness. I also had the frustration of the eyewear when tanning. They never ask for it and when they did and I didn’t have any they wanted to charge me or I couldn’t tan. They were very rude and that’s not the first time. I haven’t been back and I won’t be back .

Joe Abellard

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July 16, 2024

Great place to work out. Most people tend to stay in their lane and focus on workouts. It isn't a bit warm at times but worth the trip for great workouts with many machines weights and great staff.