About Planet Fitness
Our Address
490 Mid Rivers Mall Cir, St Peters, MO 63376, USA
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No total body enhancement. But we have a red/blue light therapy... Unfortunately, we don't know how to turn off the uv portion. Yup, uv still on. "but O'Fallon 2 exits has one" (or do they.... Stay tuned) Adding: "home club". No this is a review of this club. Hence the negative review. This response gives me more cause for a negative review. THIS Club and the two others I called are not up to par. Thanks
Everyone besides the new assistant manager Nolan is great. Literally canceled my membership after he was confrontational with me. Location is very clean, rarely equipment is out of order and the amenities are nice. Again, staff are friendly and welcoming - especially the overnight and morning crew. However, after a recent rude and aggressive confrontation with Nolan, I decided it’s not worth dealing with that guy.
An employee at this location (jamie) has zero customer service skills. She doesnt know how to listen with our being combative. Her delivery of issues was handled so porely. When i told her i understood the problem agreed to resolve it but did find her delivery unprofessional she told me i had to leave , i was banned and would call the cops. Worst customer service experience i ever had in my life.
Their hours are nonsense, and the location is small, but Brian was super sweet and took good care of me the last visit. He was the only one to ever provide excellent customer service during any visit at any location. He was the ONLY person who ever mentioned PF points! How was I never EVER told there's a point system and that I had hundreds of accrued points after all of these years?! Now it's being retired 😒
Old life fitness elipticals; water tub rowers are less than half full so there is little to no resistance. TVs are old, tiny, and the signal is split so many times it doesn't work on well over half of them. They do NOT have small lockers/cubbies on the main floor like most other PF clubs so you have to use the locker room which is notorious for theft. Pick a different club - this one is old and not worth the trip