DO NOT USE THIS COMPANY! Scheduled an appointment 2 weeks ago for plumbing issues at my mothers house. The day of the appointment no one showed up so I called and spoke to Mandy who stated someone had attempted to call me the day prior to reschedule for the next day. I had no missed calls nor voice mail so doubtful that happened. I had taken off work to have this work done but I understand that things happen and agreed for them to come out the next day from 8-10 am. The next day at 10:30 am still no one arrived. I called and spoke to Mandy again who stated the plumber was working in U- City and when finished would be headed my way. I called again at 3:30 pm bc still no one arrived or called. Mandy stated the supervisor was supposed to be coming out, she didn’t know why he hadn’t, and he wouldn’t answer his phone. I canceled immediately. I took off two days of work and not only are they not unreliable but they also don’t communicate. Waste of time when I could have scheduled a professional, reliable company to respond. Don’t use them unless you have time to waste.
Plumbing Experts just completed a significant amount of work for me. Three different projects: installed a new gas line for a new cooktop, replaced leaky valves at my main and sprinkler system shutoffs, and my backflow valve. Most significantly, they replaced all the pipes in my master bath for a total rehab. In every case, the technicians were professional and trustworthy, and the quality of their work exceeded expectations. Chris was the salesman and he was very cooperative, and provided solid advice to this DIY'er. Tyler did most of the work and he was outstanding. Oh, another supporting note - I was talking to a salesperson at one of the largest plumbing supply houses in town and she said 'those guys are great'. I agree. I wouldn't hesitate to refer these guys.
Plumbing Experts does good work, and they have some great technicians. We had an entire house re-piped. A lot of our work was done by James and Dash. Both of the guys were great, knowledgeable, and personable. That being said, good luck getting ahold of the management to fix things once your job is complete. We had a few minor defects that needed to be corrected and it took over a month for Rob to respond/get his guys back out to the property. Also, it’s been over three months since the job, and they still owe me a part for my shower drain/overflow.
We scheduled Plumbing Experts, LLC to move a main shut off at a condo we were remodeling. We scheduled 2 weeks in advance for service on a Thursday. I took time off work to meet the plumber and they didn't show. And didn't call. When I called them, I was told another job ran over, and we rescheduled for Monday. I took time off work Monday to meet them, and they didn't show again. Once again, I had to call them to find out what was going on. I was told they couldn't make it, and they would be there Tuesday morning. They couldn't do it again Tuesday, and rescheduled for Wednesday morning. They finally made it Wednesday, and my wife had to meet them and let them in. They sent a guy named Chris, and another helper. Chris complained about the job from the time he arrived, and actually threatened to walk out several times, knowing they had put us in a bind and we needed the work done because we had an electrical contractor coming the next day. When he took out the vanity to have easier access to the work he was doing, my wife asked if he would put it back in when he was done. His response: "You know, you're starting to piss me off." Now this man is easily 3 times my wife's size, and he scared her. She called me nearly in tears, and I had to take off work for the third time to go manage this job. To make a long story shorter, I paid $1100 to have them move a main shutoff, and install a shower valve. Four weeks later the main shutoff started leaking from a crack in a plastic elbow he installed, and then the kicker was I had to replace the shower valve because it was the wrong one. I had to pay another plumber several hundred dollars to fix the fitting that was cracked, but there was no way these people were coming into my place again. We've hired quite a few contractors over the years, and we've never been treated like this before. I'd give them 0 stars if it was possible.
Plumbing Experts replaced our master bathroom sink and shower faucets. It was a two day job, involving two different plumbers. Both plumbers were professional, courteous (though one was more personable than the other) and explained things in simple terms. Both left the job site clean. We shopped around and their prices are on par with their competitors. Two negatives that lost them a star: - Not on time and no communication. I certainly get that plumbing repairs can run long. However, if you send a text saying the plumber is “on the way” and an hour later he still isn’t here? That’s confusing and disrespectful of my time. Naturally I called to inquire, which leads to the second negative: -Amy was extremely rude and unprofessional when I called. Everyone can have an “off” or “bad” day - even when they are the voice of the company. However, she was equally rude the next time I had to call as well - on a different day. It will certainly give us pause when we need a plumber again.
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