Plumbing Experts replaced our master bathroom sink and shower faucets. It was a two day job, involving two different plumbers. Both plumbers were professional, courteous (though one was more personable than the other) and explained things in simple terms. Both left the job site clean. We shopped around and their prices are on par with their competitors. Two negatives that lost them a star: - Not on time and no communication. I certainly get that plumbing repairs can run long. However, if you send a text saying the plumber is “on the way” and an hour later he still isn’t here? That’s confusing and disrespectful of my time. Naturally I called to inquire, which leads to the second negative: -Amy was extremely rude and unprofessional when I called. Everyone can have an “off” or “bad” day - even when they are the voice of the company. However, she was equally rude the next time I had to call as well - on a different day. It will certainly give us pause when we need a plumber again.
We scheduled Plumbing Experts, LLC to move a main shut off at a condo we were remodeling. We scheduled 2 weeks in advance for service on a Thursday. I took time off work to meet the plumber and they didn't show. And didn't call. When I called them, I was told another job ran over, and we rescheduled for Monday. I took time off work Monday to meet them, and they didn't show again. Once again, I had to call them to find out what was going on. I was told they couldn't make it, and they would be there Tuesday morning. They couldn't do it again Tuesday, and rescheduled for Wednesday morning. They finally made it Wednesday, and my wife had to meet them and let them in. They sent a guy named Chris, and another helper. Chris complained about the job from the time he arrived, and actually threatened to walk out several times, knowing they had put us in a bind and we needed the work done because we had an electrical contractor coming the next day. When he took out the vanity to have easier access to the work he was doing, my wife asked if he would put it back in when he was done. His response: "You know, you're starting to piss me off." Now this man is easily 3 times my wife's size, and he scared her. She called me nearly in tears, and I had to take off work for the third time to go manage this job. To make a long story shorter, I paid $1100 to have them move a main shutoff, and install a shower valve. Four weeks later the main shutoff started leaking from a crack in a plastic elbow he installed, and then the kicker was I had to replace the shower valve because it was the wrong one. I had to pay another plumber several hundred dollars to fix the fitting that was cracked, but there was no way these people were coming into my place again. We've hired quite a few contractors over the years, and we've never been treated like this before. I'd give them 0 stars if it was possible.
Installed a dishwasher!! They were outstanding!!! They arrived on time and were very professional! I have used them in the past and they are the only plumbers that I trust in my house!! The quoted price was the fee they charged!! I can’t say enough about them!! They were finished in a little over two hours; they tested the lines for leaks before cleaning up!! Superior service!!
Eric came out to give us a bid along a handful of other companies. He was the most reasonably priced for the work suggested, and accommodating for the different options we were considering since we weren’t quite sure which plan we wanted to use yet. Very happy with the work
They were on time and very professional. I had questions about the estimate that they returned same day. They also called out some other concerns as a FYI for me, and I really appreciate they weren't there just to fix one thing and leave. VERY pleased and will use them again in the future!
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