Zach delivered top-notch service! 1. On-time 2. Professional 3. Great Rapport 4. Solid product knowledge 5. Careful and Helpful (helped me move a number of items out of the way) 6. Fast and Thorough I could go on and on… We greatly appreciate Zach helping us with the TLC for our home! Jessica &Darryl
This is the second time using ProSteam. I first used them for a home that I just purchased on behalf of my sister and her family. After a very deep carpet clean with enzymes and extraction plus duct cleaning, the pet odors were gone. The house actually smelled "clean." Then I used ProSteam for my own home. Very friendly, professional tech (Zach). He was competent and moved through cleaning my ducts and returns. Looking forward to a cold season without upper lung/sinus issues due to dusty air. I will use them again and again.
Zac(h) from ProSteam came right on time and was very courteous and polite. He cleaned and sanitized our vents after a flood. Now they are much better. And he told us what the price would be upfront. Good job all round.
Hands down the worst company I’ve ever dealt with! Hired for carpet cleaning, area rug cleaning and carpet stretching. First they did not send out adequate staff to complete the job so it had to be rescheduled. The technician that stretched the carpet did a good job once he got here (over an hour late). Next the carpet cleaner had something wrong with his truck so he soaked our carpets. They were still wet 24 hours later and stretched out. Most of the stains came back after it dried. They took 2 area rugs and I honestly don’t think they even cleaned them. Supposed to take 2 weeks and I had to call to follow up with when they would be done. Twice I was told they didn’t know and would “figure it out” and call me back. No return calls. The next time I called they were “done” and would be delivered to my house several days later within a 2 hour window. They window went by so I called, and the delivery person was not available so they were trying to figure out how to get them delivered. After a couple of calls and no clear resolution, I said I would pick them up the next day. After I got them home, one looked like it had been rolled around in some gross lint pile. I had to vacuum the front and back of the rug. When turning it over a lot dirt fell out of the rug so I had to sweep the floor. The other rug looked like it hadn’t been touched. Still had dog hair on it which was easily vacuumed up. I have no idea how they have gotten good reviews in the past. HORRIBLE!! Update: a $50 gift certificate to your service is not a refund!
Performed carpet repair and reinstallation after flooding. Russell did a great job!! Carpet looks like new. Very professional and skilled. Pleasant to work with. Even beat their estimate - which was really helpful because it wasn’t covered by insurance. Would highly recommend!
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