2 weeks ago my engagement ring was damaged. Out of nowhere my center stone fell out. We found the diamond but the top of it was chipped. I was completely devastated. We took the ring in and they were able to put the stone back in. The diamond was still chipped. I was heartbroken. My fiancé didn’t purchase insurance when he bought the ring last September. So we were in a situation where what seemed to be our only option was to keep the ring and diamond how it was or buy a new center diamond. But again the ring doesn’t have any proteion plan so if it were to get damaged like that again we would be in the same position needing to pay out of pocket. Arlene who helped us was amazing. She could feel and see how uneasy I was. We were at the store for 3 hours and she was calling different people trying to get us a deal where we trade in the ring and get an upgrade. She went out of her way for hours just trying to get us a better deal. The people she talked to said it wasn’t going to be possible because we had no insurance on the ring. We ended up going ahead and just buying a new ring that looked very similar only bigger basically just because we needed a ring with insurance. Arlene was absolutely amazing and so so so kind. She was such a huge blessing in my fiancé and I experience. I could not thank that woman enough for how well she helped us. She’s so professional and personable. She’s earned lifetime customers from my fiancé and I as long as she’s working there. Words don’t justify how she turned our story around and helped us. Absolutely amazing and hardworking woman. The store is so lucky to have her on their team. If you go to their store ask for Arlene to help you, she will make it your best jewelry experience yet!!!
My husband and I went just so he can get an idea of what I would want for a gift. We went into this store and the place was clean and the salse ladies were very nice and friendly. Mrs. Arlene Morrow and Mrs. Rose was super nice and walked us through everything. He ended up making the purchase right then and there. The diamond clarity is awesome. So once again, thank you ladies for getting me an early Christmas gift!! I totally recommend this place.
Arlene was amazing at helping my wife and I upgrade my wife's ring for our 10th anniversary. She helped pick out the perfect upgrade to my wife's wedding band. She also really takes care of us when go in for the inspection / cleaning of our rings. Great staff overall at this location!
Arlene Morrow is the kindest woman you’ll ever meet. She’s so helpful and caring. She will sit and carefully talk you through what you want, so you find exactly what you’re looking for. Hands down the best saleswoman to go to!
Arlene is amazing! She has been helping care for my ring for about 8 years. She is professional, knowledgeable and kind. If you need anything go see her!
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