Would post negative stars. On a busy Black Friday Tina voided my over $170 transaction. Then wants to charge me $170 again since the void was an “accident.” I tell her no I just paid. She then proceeds to tell me to step aside so she can assist other customers and wait for my money to come back (as if it wasn’t obviously Black Friday, one of the most obvious banking holidays of all) if I wasn’t going to pay again. I wasn’t able to take my merchandise and out of $170 until Monday. Then given an absolute piss poor excuse by the general manager Rhonda who was also even more clueless than Tina. No where else would have tolerated this or even thought of doing it. A normal friendly manager would have worked with me on it or figured out a solution. Rhonda instead tells me she can hold my stuff until the money comes back. (Which would absolutely void all of my black friday deals since it would then be monday instead) Not to mention Rhonda and Tina (the firmly educated) are the only two workers at the store I can see on one of the busiest shopping days I have ever seen in my lifetime, Makes it funnier that they have a table with applications saying can start asap. Never shopping at Ross again. Absolute embarrassment. Will happily dance in front of this Ross when it goes out of business.
Ross Dress is the best. I can spend almost the whole day in there. Prices are great! I always find a rare find marked way way down. I love Ross
Ross is the best. Love finding cute bargains. They have everything from personal care, clothing, shoes, and home goods. Never know what you will find!
I was there for hours looking for clothes and accessories to take on vacation the following week. Since I was there so long, I was watched and checked on a number of times. It was the same person each time. Had she appeared to REALLY want to assist me, this would not have bothered me. But, she never smiled or seemed friendly, and I got the feeling she was a supervisor. I work in retail, and I truly enjoy watching customers walk out smiling/laughing because they had a great experience!
Clean store. Nice staff. Great prices. Wish they organized the clothing a bit more but it's the same at every Ross location.
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