Bob and Bob were both very informative and professional. My basement floor drains were backing up after 2 days of heavy rain (as they have been for a while) and they found and unclogged the clogged pipe. They were also able to locate the cause (collapsed pipe/trap in yard). They explained everything and answered all my questions. I would definitely use and recommend their services again.
Technician, Jamie, did a great job of unclogging our kitchen drain stack from the basement! He cabled the line all of the way to insure it is open and flowing well. He explained what he was doing, cleaned up well, and did not try to charge extra things. I used the $75 off coupon found on the website. There’s a 6 month guarantee on the work. We’re very happy with Roto Rooter’s service!
Roto Rooter was great to work with. They were quick to respond to our request and sent someone out within hours. Danny kept us updated throughout the whole process and went the extra mile to explain to us what all was going wrong with our system. We will definitely use them again in the future.
The tech that responded to the call was extremely professional and took his time to explain what was happening as well as what he was going to do to fix the problem. Even went out of his way to explain about tree roots in the system and how to prevent them as best as possible. Once again very professional and informative. I would highly recommend.
Price was higher than I’d like, $375 for fixing a clogged kitchen sink, but I’ve been quoted higher. The 6 month warranty and the expertise make it worth it. Our technician (Jamie/Jamey, don’t remember the correct spelling) ran the snake a few times, since he wasn’t seeing indication of the clog being fixed. Had I rented the same equipment (and figured out how to use it), I would’ve ran the snake one time, then been frustrated when the clog was still there. The job was done well, very quickly, and the area was cleaned when he was done. Would recommend or use roto rooter again.
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