Do not use this business. Their current method is pure bait and switch tactics. I called them to install a kitchen faucet and was told they would give me a price when the technician showed up. It would be $69 for the service call, but that would be deducted from the bill. When the technician came the estimate was around $570 for the install, I had a water purifier and that would be extra. Keep in mind this is to install a kitchen faucet, nothing special. We were told this was because it was booked as an emergency and the company had a four week backlog. I was never notified of this on the initial call (which was the week prior). I tried to reach out to their customer service team to discuss the concern and left messages for their manager on 1/27, 1/28 and 2/1. I called to leave a message on 1/29, but in three attempts could not even get voicemail to answer. Save yourself the money and do not use this company, or at least make them give you a bid prior to coming and taking your money. As a reference I subsequently had the both faucet and water purifier installed for under $150 versus the over $600 I would have been charged from this company. Update: No surprise, but thought I would update post a couple weeks. As of Feb. 25 I have still never heard back from this company. I also filed a complaint with the BBB and to my knowledge they have not responded to them either.
We had the pleasure of working with Robert J. Who was amazing. He was super friendly, informative, and recommended only what was best for us. I would definitely use Roto-Rooter again and request him specifically!
Scheduling was fast and easy, same day actually which is great with my schedule. Technician was nice, professional, and efficient. Was very helpful with things I could do to prevent roots in my old plumbing to the septic.
Mike was downright awesome. He was kind, explained everything to me so I could understand, and even went out of his way to make sure everything was clean and working by the end of it all. I really can't say enough about Mike's professionalism, and it will make me a repeat customer. He was outside for two hours today and it is snowing and 12 degrees. Guy never stopped smiling.
he was professional and explained repairs in detail. We are very pleased. I wish to change my review. Please note, you have to make sure you request a licensed Plumber. It is a dishonest way of doing business. First day, man fixed my toilet, he was not a Plumber. So they had to send out a different person to complete project. They charge separate charges. Second man did not even show up when promised. He came the next day. Second man here gorc18 minutes. charged over 400 dollars. Whole experience was a nightmare. Second plumber did not wear gloves or booties. He left a muddy mess in my shower. Their recording clearly states that they will respect our home. Do not trust this company's. We were lied to. hung up 3 times and having a time frame schedule means nothing. They show up when it is convenient for them. I requested business cards of licensed Plumber and he said that company does not supply them. So, not sure if he was who they said.
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