Jacob was awesome he came out and did his job in the heat with no problem. I offered him water and he turned it, down of course I brought it anyway. 😂 He also made me feel comfortable, my dogs we're even at ease... let's just say I'm glad I called Roto-Rooter plumbing
Jacob Verble-Smyth was awesome! He was professional, helpful, and really cared about the service he was giving. He was putting the customer first, while doing his job efficiently. He left us with assurance and relief! Thanks so much!!
Took over 7 hours to get someone out to the house. Every time we called in to check they claimed a driver is on the way and 30 minutes out. Called at 3pm for a clogged drain, the gentleman didn't get here til after 10pm, then get told how much it'll cost. They never said anything about cost when we called at first. The gentleman was able to work with us. I have kids that had to be up early for school, I had to be up at 3am for work. So waiting for hours for someone to show up is completely unacceptable, and then being lied to by dispatch claiming someone's on the way when the gentleman didn't get the work order til 830pm that night.
Nick W. #6074 was awesome! He was very thorough and full of information. He got our issues fixed in under an hour and it was done properly. Most definitely will be using him in the future. Thanks Nick!!
They made a difficult situation manageable. Shawn and the crew, Zach and Joe, were professional and respectful from the beginning, explaining the problem, options and their work along the way. They were personable and took care of everything so I could do my work. Doing a great job is always appreciative. Doing a great job and being kind is a lost experience it seems. These guys did both. Thanks so much!
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