When I walked in I was greated rudely. I went in looking for a specific hair product was told "we don't carry that" and the woman turned and walked away in a dismissive way ignoring me from that point on. Didn't even suggest any other product or seeing if I was looking for anything else (and that product wasn't the only thing I was looking for that I know they carry). So instead of getting anything I left. I will not be back to this Sally Beauty Supply again. Not very good customer service and i will not spend my money there....
This place is awful..... The sales girls clearly have zero training, and on top of that they’re just flat out rude......They can’t tell me anything I need to know about products! they never suggest an alternative when I can’t find what I need. After my worst experience involving two girls at the counter, not even asking if I needed help, they just stood there, I will not be back. I politely asked their names at different times just to be able to share later because this is the worst location I’ve ever visited!!! Emma and Cameron are their names. Don’t remember what they look like but one had brightly colored hair. they were clearly not fit for the job or to be working with people. Do they really hire girls like this? What a joke! Awful. I will stay with the O’Fallon location, they always offer advice to me.
Nothing was wrong with the store whatsoever, clean and organized. The woman me and my friend dealt with though was very rude, did not seem to know what she was talking about whatsoever and when we asked about doing a split transaction, she said it was impossible but attempted to anyway which I was thankful for until she then proceeded to give us incorrect change because she didn't want to get out a calculator and try to figure it out, even ignored me when I tried telling her how much our change should've been and ignored us after that. That was only the one woman though and I bet the other workers are friendly. At least I hope. I only went there the one time as it was the one closest to my friends house.
The store seemed to be nice and clean. We actually went in looking for barretts for my daughter. They only had a few to choose from. They did have a lot of other items for beauty to choose from though. It's not typically a place I would go to so I don't have a real detailed opinion on it.
Went in to get temporary hair dye and the manager said that it was the best and product’s and I asked her if we needed to mix it with anything or do anything and she said no that’s why it’s the best and it was supposed to be black with a purple undertone and it turned out blue and green and I went back and she said that I should of put bleach in it and I already had bleach in it and the places it had bleach in they were blue
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