If I could give them 0/5 stars I would. I made weekly appointments with Andrea under the impression that my copay was $25, I will take partial blame, I should have done more research and looked into my copay myself. Each session, three weeks in a row, I was billed $25 and sent on my way. My fourth session I was greeted and brought in for therapy only to be told that my copay is actually $75 and that not only do I owe her $75 for that day, but I owe her $75 for ALL of the other sessions in the past, totaling $125-150. Also, if I can't pay $75 for that day's session I would be charged the late cancellation fee of $120. I don't know about you, but as a young professional I have to budget EVERYTHING and that kind of money doesn't usually fit in the budget. I had to stay for my session and pay the $75. Fast forward to almost a week ago 07/27/2022, I missed my appointment (my fault and I paid for it), when Andrea and I spoke she said we needed to set something up for me to get my balance paid off and I said that I would, but that money was really tight at the moment. Fast forward to today, 08/02/2022, Sandhill has my ENTIRE REMAINING BALANCE, $125 pending on my credit card. Thank goodness it's not on my debit card!! To sum this all up, there is a lack of ethics, professionalism, and empathy within this counseling service. Somewhere that is more worried about your money than your mental well being is not somewhere I would recommend to anyone.
Melissa Mayer has given me the tools to manage my anxiety. She cares about my well being and shows me compassion and understanding. Melissa is authentic and allows me to be myself. I highly recommend her!
I took my daughter here for counseling. Set up my billing as they require online and then they billed insurance companies wrong and now they are acting like it is my fault. Let alone the amount of phone calls I've had to deal with to try to straighten it out. Last I heard we were all good that it would take 14 days to straighten it out. This week I'm told I can not be seen until I handle their mistake. I'm in client service's and if we provided this type of service we would not be in business.
Sandhill Counseling has been an amazing place for our family! Sandhill has amazing therapists at both locations. My family’s needs have always been met. Speaking from experience the office staff does an excellent job of pairing you with a therapist that will meet your needs. Therapy is a journey and as with any journey there are bumps in the road, throughout my experience I have always felt supported by my therapist. Sandhill has helped me in my journey and I am grateful everyday for their commitment, dedication and heart for helping clients!
Not great counselling or business service. Hard to get hold of the cnls or schedule an apt...and I asked AT LEAST 3x for advice on how to parent better and to speak w the cnsl for my son.. NEVER happened.!!! .. ! So my teen son went backand forth as to whether he liked cnsling or not .and so..we ended up w Dr scripts and my son moved out...I would recommend you find counselling in STL cnty first.
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