Sandhill Counseling and Consultation, LLC

801 S Woodlawn Ave #15, O'Fallon, MO 63366, USA

About Sandhill Counseling and Consultation, LLC

3.4 / 5

from reviews

    John Sheperd
    -
    January 20, 2024

    According to my wife, therapist Ken Barrett told her I ( Barb's husband of 43 years) is the root of all her raging , hateful demeanor , depression that he told her to leave me. Now this is what she said. She left. Do I have any recourse on finding this out. My wife has suffered from clinical depression even as an Adolescent ,but I am her problem. Please reply. I have tried to talk to someone there , but they refused me. I was just trying to get a true and open understanding if that is what she was told. If I don't care deeply about my wife , I wouldn't of gave it any effort. Well ?

    Elizabeth McCoy
    -
    February 21, 2023

    Called to schedule with the intake team in Jan 2022 and they set me up with someone in Feb. A couple days before and i contacted the counselor since I hadn't heard from her and she said I was never added to her calendar. I just happened to be off work the next day so I scheduled. I meet with her and we start but then I say I can only do evenings and she says she doesn't have that time available. She recommends me to someone else. I email this other counselor and she was very rude and had no idea who I was or why I was messaging her because she also had no availability. She sends me to someone else. I go to this person for an appointment, now in March and she says she doesn't do evening appointments either. I was so frustrated!!!! I finally found someone to meet with but she mostly did children's therapy. I did most of the talking and she gave me little to nothing in return. I started reading books on my own and realizing what I had and why I felt and acted the way I did all on my own. I stopped going to her by June. Now it's Feb 2023 and I'm looking to start up again with someone else and decided to email counselors individually instead of getting bounced around but 5 people said no. I called the intake line and left a message. They called me back and said absolutely no one had appointments after 5. Thank goodness I'm not suicidal or depressed because this would have sent me over the edge. Don't waste your time if your schedule isn't as free as a bird!

    Alexa N
    -
    March 03, 2023

    I used a Sandhill counselor regularly in my teenage years and was very happy with the insights and tools I gained from my visits. So, when my partner and I decided to seek out help with our relationship, I went straight to Sandhill. My most recent experience could not have been more different from my initial impression, and has ensured I will not be returning. On our first visit, the counselor advised that he would need five visits or so to gain an understanding of our relationship and our areas of concern in order to really start to help us. We attended as recommended, and fully engaged for four weeks. We needed to reschedule our fifth visit, so I called, only to be told that our counselor was moving practices an hour away from us and would no longer be able to see us. Mind you, HE didn’t contact me ahead of our session to inform me of this, I had to contact him to find out. Meaning he intended to let us show up for our fifth session, take our money, and then break the news once he’d collected on us. At over $100 per visit, and even more for our initial “assessment” we ended up well in the hole and abandoned by someone who we were supposed to trust. Despite my pleas with their office manager for some compassion and understanding, we received no money back, nor any credit toward visits with another Sandhill associate of any other form of compensation for our wasted time and money. As an establishment that is meant to have their clients’ best interests at heart, we were severely disappointed by the calloced customer service and deceitful treatment we received from everyone at Sandhill throughout this unpleasant ordeal.

    Madlyn Basham
    -
    August 02, 2022

    If I could give them 0/5 stars I would. I made weekly appointments with Andrea under the impression that my copay was $25, I will take partial blame, I should have done more research and looked into my copay myself. Each session, three weeks in a row, I was billed $25 and sent on my way. My fourth session I was greeted and brought in for therapy only to be told that my copay is actually $75 and that not only do I owe her $75 for that day, but I owe her $75 for ALL of the other sessions in the past, totaling $125-150. Also, if I can't pay $75 for that day's session I would be charged the late cancellation fee of $120. I don't know about you, but as a young professional I have to budget EVERYTHING and that kind of money doesn't usually fit in the budget. I had to stay for my session and pay the $75. Fast forward to almost a week ago 07/27/2022, I missed my appointment (my fault and I paid for it), when Andrea and I spoke she said we needed to set something up for me to get my balance paid off and I said that I would, but that money was really tight at the moment. Fast forward to today, 08/02/2022, Sandhill has my ENTIRE REMAINING BALANCE, $125 pending on my credit card. Thank goodness it's not on my debit card!! To sum this all up, there is a lack of ethics, professionalism, and empathy within this counseling service. Somewhere that is more worried about your money than your mental well being is not somewhere I would recommend to anyone.

    Erin Fox
    -
    April 27, 2023

    I would give 0 stars if I could. Money hungry - even when signing up at my lowest point all they talked about was money….then when I met w the therapist I was assigned to (who works with school children , I am 24)!! she was useless. I felt entirely judged. Hardly have any feedback, Her examples were relating to younger kids and the whole time she’s looking at the clock for the time to be up. Then at the end would ask if I think I need another session, there seemed to be a lack of compassion or trying to connect to understand…has not responded to my emails….it’s always about money.(and I never missed a payment) very unethical and unprofessional all around and bad at their job. The only good thing about this place is the secretary, she’s nice and welcoming - more than the therapist was. Honestly worst experience - go anywhere else!!

    Sandhill Counseling and Consultation, LLC

    Our Address

    801 S Woodlawn Ave #15, O'Fallon, MO 63366, USA

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