Dropped my car off the night before for a ac tune up. Called around 3pm to see how far they got with my car and hadn’t started on it yet but said it was going next. Cool. They called at 4:55, *5 minutes before closing* to tell me it was done and I told them “Ill be on my way to pick it up.” I get there and it’s closed. Guy who talked to me on the phone was outside and asked what I was there for and said he’ll be there early in the morning. Thought he was fooling around and then after I told him I here to pick up my car he told me he gave the shop keys to some other worker who was gone. I asked them to give the person a call to see if they could come back and he told me it would take them an hour to get back to the shop. Apparently the other worker was in wentzville going to warrington. That at least a 30 minute drive. Anyways they shouldn’t of given the shop keys away when I was on my way to get my car.
I took my 5 yr old truck here to get an oil change, tire rotation, and check for a code on a recent check engine light. A few days later I called to ask for an update and they proceeded to tell me they had everything done and were waiting on parts from the dealer. At this point I still did not even know what parts would be for and what the problem was. Come to find out they already performed half the work and ordered parts without calling and consulting with me. Ended up with over a $900 bill. If I would not have called they would be spending my money without even asking. Called a mechanic friend of mine who looked up the code and found replacing all my spark plugs, solenoids, and intake gaskets would not be needed for a vehicle in my condition. I will never go back here and DO NOT RECOMMEND the SERVICE!
They worked me in for an emission test. Super helpful and friendly!
I was super pleased with how fast an appointment was available for my last minute request for emissions testing and an oil change. The gentleman who scheduled me and checked me out when my car was done was very nice. I was also pleased with the cost of services. I overheard this same gentleman speaking with another customer about a transmission issue and he was very kind and really seemed to steer her toward a reasonable solution without overselling her a total overhaul. We will return for future services.
These guys are the best of the best! Honest as they come! It’s the only place I’ll take my vehicle and only place I’ll recommend to friends.
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