SSM Health Urgent Care

Randy Steinmeyer

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December 20, 2022

Today I made an appointment at SSM Urgent Care and it was awesome! The staff was all delightful and the Dr was terrific. Only waited a couple of minutes to go the payment desk then immediately was taken to an exam room. After preliminary exam waited maybe 5 minutes at most for doctor. She was delightful. Very caring and listened and just great to talk to! I commented on the small wait and nurse Tracey told me there was a new process just installed which is working great! I think she had a lot to do with it and I was so impressed with the small wait times and efficient process! I will definitely use this urgent care again!

kaitlyn klott

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November 24, 2022

I have never posted a review on google but this urgent care was so horrible that here I am. I came back from a vacation and as soon as I returned there were hives that started to appear. I was concerned and wanted to get them looked at before returning to college. As soon as the nurse walked in she was immediately rude and unkind. She made me feel as if my problem was not bad enough to go and take her time out of her day. She would not answer my questions about the hives she just kept saying it was allergies, (later on found out she was wrong). But she would not even take the time to listen on why i thought it wasn’t allergies. I just wanted her opinion to see if there were any other possibilities other than what she had told me. She made me feel worse when I left then when i came in and that is saying something! Never go here i wish i could leave 0 stars

Sachin Chaudhari

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November 29, 2022

It is nightmare to deal with front desk person at SSM urgent care. They are pathetic as well as rude. They don’t care about patients who come there for treatment. I booked appointment for Highway K location and they canceled it saying they have no equipments and ask to go walk-in to KISKER rd. place. I called in and ask for appointment. There was no slot available, so asked me to come as walk-in and they will entertain. When I reached front desk lady start showing attitude saying we are booked for today. There were no single person waiting there at urgent care neither any car in parking lot. Well my simple question is urgent care are open for walk-ins for anything which need urgent assistance. If we can do only with appointments then what’s purpose of urgent care. This facility need new obedient front desk person

Steve Billet

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August 27, 2022

Absolute horrible company! I have two children (Ages 7 & 9). Both children were sick with fevers and feeling very under the weather. After a couple of days of letting their bodies fight this sickness, I took them to SSM Urgent care located off Kisker Rd in St. Charles, Mo. SSM Urgent care told me there was nothing wrong with both children and they did not have a fever. I made them test both children multiple times (using their forehead scan thermometers) and they still told me nothing was wrong. They rushed us out of office as fast as possible. Unhappy with the results we drove straight to Progress West Hospital to find out both boys did indeed have a fever (one was 102.5 and one was 103.3). After to full check out at hospital, both children tested positive for Influenza A. At SSM Urgent Care, they made me question myself that both children were fine and should be in school. Thank God I didn't just listen to them. The Dr.'s at the hospital told me they need to get new equipment and there is absolutely no way they both spiked fevers in the 6 minute drive from Urgent Care to hospital. I truly believe SSM's business plan here is to get patients in and out as fast as they can without caring about quality of patients at all. Grab as much money as they can. I called manager at location and was then directed through SSM channels explaining my situation and was told they would waive the Co-Pay fee. This is ludicrous! I will never pay them one dollar of what they say I owe them. I will not be paying for a service I did not recieve! I will also never return to this or any other SSM location ever! Thankfully this was not a serious concern. I could only imagine what could have happened if it were. Be aware people!

Mark Fuchs

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January 20, 2023

I had a great visit at this facility 3 weeks ago. The process to check in was rather simple. The waiting room was a little small but the wait was not long. The doctor was excellent, very attentive.