SSM Health Urgent Care

711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

About SSM Health Urgent Care

3 / 5

from reviews

    M. M.
    November 18, 2021

    I do not recall having a good experience here as of yet. The most recent was me calling because my daughter was sick. I left a message and nobody called me back. I’ve had a problem with them not answering in the past however I have a 16 month old and called multiple times. Our daughters Doctor has been ok for us but my personal primary care Doctor is rude and uninformative at my last visit. Basically in and out no care at all. The Doctor didn’t listen or practice any understanding. I strongly do not recommend this place if you want good treatment.

    Joseph kleba
    October 15, 2021

    Had a 3:30 appointment today. They said it would be at least an 1 1/2 hours before I could be seen. Left and just hope I get better on my own. There has got to be something better out there.

    May 11, 2021

    The only reason I'm giving this place even one star is because of how great the staff is but that doesn't negate the issue I'm having which is the same issue many of the other disappointed commenters had. I was told that my short visit was a flat rate fee of $75 especially since I had yet to receive my insurance card. I was there for a migraine issue that after check up they said my nostrils were inflamed. They gave me a shot, a shot that I later had to ask what it was again since for some odd reason they never put it on my release papers. This also upset my family when they found out. Today I receive a billing statement for hospital fees for $477! They subtracted the $75 I paid already when there for the migraine. Granted the shot they gave me I did have side effects that were kind of brushed off by them and the medicine didn't fully work. They also subtracted some of the pay with discounts I'm not even sure where from or what. Like a previous commentor said the prices/charges are not at all explained on the billing statement like a regular hospital would give you. So I don't even know why I was charged. They didn't prescribe me anything and they didn't tell me if there were any additional charges to procedures or what not, even though they didn't do much but ask a bunch of questions. Like I said the staff was great, even the nurses and the doctor but the visit was so fast and I think they just have me the medicine because they figured it was nothing serious but again the $75 they told me was the flat fee and that was all. Now they did say when I was able to get my insurance card, they could take the $75 off. But yeah, not sure about this billing statement at all. Honestly confused? They didn't tell me anything about this. Wouldn't recommend

    Sarah Rowland
    September 26, 2021

    Nurse practitioner Greg and the front desk people redeemed this place. But my registered nurse Joyce was by far the meanest nurse I’ve ever had she made me feel incompetent and stupid for even coming in. I was being kind even waiting an hour and a half ( with an appointment) but I get that time was nobody’s fault i didn’t blame the staff for that.I really hope that she was just a bad day for her but if she treats everyone like this it’s unacceptable.

    July 28, 2020

    My daughter went here this morning for sore throat that caused swelling, pain, and difficulty swallowing. She waited at the door as instructed and was greeted by one of the receptionist. The staff member was extremely rude and condescending. I would recommend going to another urgent care as there are so many more that offer MUCH better customer service.

    SSM Health Urgent Care

    Our Address

    711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

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