SSM Health Urgent Care

711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

About SSM Health Urgent Care

3 / 5

from reviews

    Tom Okief
    -
    November 16, 2022

    Ok..so I have posted 22 reviews including this one and all have them have 5 star except for 2. First, I want to say that I will be changing my score of this location to a 4 in a few weeks after I am sure I got the attention of the owner who appears to be a conscientious, considerate business owner who responds to his/her customers when they leave reviews. This is because I owe them a 5 star from the last time my wife and I were here just a few weeks weeks ago. However, I was compelled to write a review today because of the way I was rudely treated by Joyce, a nurse. My daughter was here for a cold and my wife is watching her children and I wanted to hear from the doctor what precautions we should take. Joyce was simply rude in telling me she preferred that I not be in the room which I completely understand and I have no issue with that. It was her rude, contentious manner and seeming complete lack of repspect for me as a customer that I find worth reporting. I encourage the owner of this location to probe a little deeper to find out if she has been treating staff lower in rank than her in a like manner.

    Jacob LeBlanc
    -
    November 22, 2022

    Terribly slow. Had an appointment for 5:00pm for my sick kid. Arrived at 4:55pm, they had us sit in the waiting room until 6:26pm!!! So I had the pleasure of waiting an hour and a half in a crowded lobby of other upset people with my sick kid. Finally go back and get vitals done, and we literally aren't gone until after 7:00pm. Totally ridiculous to accept appointments you can't fulfill. I'm sure they'll reply to this review with the typical copy-and-paste "We're sorry! Send us an email at..." Don't even bother. I've read through the reviews and this has been an issue for YEARS at this place. They aren't going to change. I'll just go to Mercy who had me in a room in 5 minutes a week ago.

    J D-Dog.Dizzle
    -
    September 16, 2022

    Over the past 48 hours I've given this location and the doctor chance after chance after chance after chance to pick up the ball and run with it and unfortunately every single time they've dropped the ball and failed to do at the very least what they promised to do.. For someone that's dealing with a fairly pronounced health concern I expected more I didn't want to raise them up on the cross and was hoping at some point someone would champion this and pick it up but unfortunately they didn't kind of felt like nobody really cared and would not recommend them for anyone else it's a corporate situation. Where I feel like if it was actually their office they would have been more responsive to the promises that they've made to do the things that they promised to do which none of which happened at least got my money so good for them

    Jameicia Moore
    -
    October 05, 2022

    The front desk staff was rude, back to the waiting area. I had an appointment and i still waiting for over an hour and a half. When i finally saw the nurse practitioner, she was very rude and instead of being concerned about my medical needs. She wanted to let me know FACTS and that sinus infections are viral and not from bacteria. I’ll never go back. The staff is all around rude and I’ve never had this experience at an urgent care

    Ramona Riehl
    -
    September 08, 2022

    First 3 people I came in contact with had the personalities of boulders then a very nice lady named Kristin helped me. She actually took the time to help and was very kind and understanding and compassion. I said I wasn’t coming back until she came in the room.. Thank you Kristin

    SSM Health Urgent Care

    Our Address

    711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

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