SSM Health Urgent Care

711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

About SSM Health Urgent Care

3 / 5

from reviews

May 11, 2021

The only reason I'm giving this place even one star is because of how great the staff is but that doesn't negate the issue I'm having which is the same issue many of the other disappointed commenters had. I was told that my short visit was a flat rate fee of $75 especially since I had yet to receive my insurance card. I was there for a migraine issue that after check up they said my nostrils were inflamed. They gave me a shot, a shot that I later had to ask what it was again since for some odd reason they never put it on my release papers. This also upset my family when they found out. Today I receive a billing statement for hospital fees for $477! They subtracted the $75 I paid already when there for the migraine. Granted the shot they gave me I did have side effects that were kind of brushed off by them and the medicine didn't fully work. They also subtracted some of the pay with discounts I'm not even sure where from or what. Like a previous commentor said the prices/charges are not at all explained on the billing statement like a regular hospital would give you. So I don't even know why I was charged. They didn't prescribe me anything and they didn't tell me if there were any additional charges to procedures or what not, even though they didn't do much but ask a bunch of questions. Like I said the staff was great, even the nurses and the doctor but the visit was so fast and I think they just have me the medicine because they figured it was nothing serious but again the $75 they told me was the flat fee and that was all. Now they did say when I was able to get my insurance card, they could take the $75 off. But yeah, not sure about this billing statement at all. Honestly confused? They didn't tell me anything about this. Wouldn't recommend

July 28, 2020

My daughter went here this morning for sore throat that caused swelling, pain, and difficulty swallowing. She waited at the door as instructed and was greeted by one of the receptionist. The staff member was extremely rude and condescending. I would recommend going to another urgent care as there are so many more that offer MUCH better customer service.

Carol Railey
June 18, 2020

Staff very friendly and helpful. Even though they were very busy my wait time was not long. Doctor did not rush me and listened to me. Would recommend this urgent care to anyone

September 03, 2020

Staff was friendly , however the reason I went in was for an STD test . They could only test for chlamydia and ghonnoreah . I paid 75$ up front and was told I would receive a bill in the mail in a few days. I submitted my specimen for testing and was treated in the spot because I told them I was showing symptoms , but a few days later they called and said my tests came back negative . Another week goes by , I get a bill in the mail for almost 2 thousand dollars . No I didn’t have health insurance but damn 2k for a STD test and treatment ? That’s B S

Rossanna Escobar
October 22, 2020

I visited three times for the same symptoms! After the third visit the Doctor always said “I am not sure” Basically I had to do my own diagnostic... but I received a copay for $221 per visit!!!!

SSM Health Urgent Care

Our Address

711 Veterans Memorial Pkwy, St Charles, MO 63303, USA

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