SSM Health Urgent Care

Paige Drury

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August 23, 2024

NEVER and I mean NEVER go to this urgent care. I scheduled an appointment to be seen at 415. They were pretty quick to get me registered and the staff was friendly. However, that was the only part of the process that was timely. I went in for respiratory symptoms, cough/chest congestion/fever/sore throat/headache/body aches that had began 3 days prior. The med tech swabbed me for strep as I had 2 negative Covid tests at home already. I was told the test would take 10 minutes. 30 plus minutes later the NP came in and told me the test was negative and asked what I had been treating my symptoms with and I listed everything for her. She asked if they were helping and I advised they weren’t. She listened to my lungs. Check my ears and looked at my throat and said “I know you don’t feel good but you look good.” I wasn’t exactly sure what looked good bc at the very least my tonsils were swollen. She then advised to continue the meds I was taking at home and come back in 7-10 days if my symptoms hadn’t improved. So this morning I followed up with my primary care and it turns out that I don’t “look good”. I have an ear infection and pneumonia. Not sure how my condition changed in less than 12 hours. 🙄🙄

Millie Hanson

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July 05, 2023

I just tried to schedule an urgent appointment to get my finger x-rayed. It was injured yesterday and has been progressively swelling and bruising. I was offered 2 appointments, and while she was scheduling the appointment it disappeared and supposedly the other one did too. She refused to double book or allow me to come in as a walk in. Apparently NONE of the SSM Urgent cares allow walk ins "anymore". The purpose of an Urgent care is to treat patients URGENTLY!!! Disallowing walk ins defeats that purpose. Don't bother responding that you're sorry, because you're "sorry" is effectively "sorry, not sorry".

B. Nicole Harrell

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July 31, 2024

GO TO ANY OTHER URGENT CARE This was a little over a year ago and i'm still paying for it. I was charged as an emergency room visit for a simple matter, they out sourced testing i had done in which I HAD TO PAY $80 FOR and i did, i paid it and the charged me $1,595 for std testing. when i tried to contact ssm billing department the lady LAUGHED AT ME for wanted to discuss this outrageous bill. let alone the staff being short with me while i was there which was shameful due to the matter. I've worked in coustmer service long enough to know they way they handled the situation was frankly embarrassing not only on my part but who tf is running this place.

Rich

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May 09, 2024

I was impressed when I first walked in the place was very clean and organized. Paperwork was a breeze. The nurse practitioner was awsome.He seemed very caring and was funny.wife and I loved him.

Bobby Stapleton

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July 29, 2017

Nice place, horrible service!! I took my 15-year-old son in there for a high school sports physical and it took us over an hour and a half. You can see from my picture they were not busy at all. Not one person ahead of us. They don't bill your insurance and charge a premium for the physical, then to take so long to get it done that it was absolutely horrible. When I asked how much longer they bought it would be, at an hour and 15 minutes in, they acted like I was being rude and belligerent. We will not return!