We have used the services 6 years with some minor delays and multiple requests to get regular maintenance, but this last year was a major disappointment. Multiple service call times were agreed upon, but no one showed up. Mid-winter pipes busted, and we were advised we would be taken care of due to the "no show" events. This Spring, again multiple requests for service were agreed upon and no one showed up. Finally, the service person arrived and had no idea the promise made to repair pipes. The owner advised it's too expensive and denied help. Licensed and insurance should have helped, but no resolution was offered. The charge quote to us was over $1600.00. Needless to say, we will not use Terry's Irrigation again. It has been the worst experience ever.
Terry Matthews of Terry’s Cut Trim & Irrigation has to be one of the most wonderful individuals I have ever met. I requested many bids for my irrigation needs, and Terry was responsive, respectful, and just a joy to work with. His demeanor, respectful attitude, professionalism, attention to detail, and competitive pricing makes Terry a MUST HAVE when considering hiring out for irrigation system installation. The crew started the job on time, and finished up as promised. Terry’s son provided follow up and training on how to program the system, and they even returned (no charge) to fix a break in the line that I made while installing my dog fence. I would select Terry’s Cut Trim and Irrigation again without hesitation. I can truly recommend that you give them an opportunity to earn your business. I’m blessed to have met Terry and his son and selected them to install my irrigation system.
Terry is the hardest working guy I have ever met. He uses the very best components and does the best work. He is in high demand and oversees every job. Have patience and you will get the best job at the best price.
After years of having Terry take care of my irrigation system, I was just told by him to go use Metro. I took a half of day of work 2 weeks ago so that he could winterize our system and after him being 2.5 hours late I called him. He told me they were short handed and would be by in 30 min. Just to be let down again. Way to take care of customers that referred multiply other people your way!!!
This is the second time that I have contracted with Terry Matthews of Terry’s Cut, Trim and Irrigation. It is difficult to express what a blessing Terry is to us. Terry is reliable, knowledgeable, and honest. Terry provided unsurpassed responsiveness and quality to our project, and he offered flexible scheduling and competitive pricing that kept our entire project on track and under budget! You really need to consider Terry for your next project, whether it is a simply lawn irrigation installation or maintenance, or total landscape irrigation design, Terry is your man!
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