The Home Depot

Erika Alexander

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August 27, 2023

This store needs more employees like Toni! What a super kind personable guy! So helpful! As soon as I walked in he was walking towards me and I asked for help with the 12 ft skeleton, buying and arranging a time to pick it up. Not one issue. He took care of it right away and sent me to the customer service desk to take care of payment and unfortunately I dealt with an employee who was not kind at all and told me opposite of what Toni told me. I went back to him and he took care of the situation right away and assured me everything would be taken care of. Had I not dealt with Toni I would have walked out of Home Depot and took my business elsewhere. Thank you Toni! Your customer service is to be admired and I very much appreciate you! Thank you for making my transaction simple!

Bob Schultz

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March 22, 2024

I'm a veteran, and not at all computer literate. Thursday evening my wife and I visited the St. Charles store to get my 10% military discount, then to order a log splitter. Brett greeted us at the customer service area, I told him what I needed, and Brett took care of everything. I was simply overwhelmed by his courtesy and knowledge. My log splitter will be delivered next week. Thanks Brett, you're great!!!! Bob Schultz

Travis Sanders

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December 11, 2023

The employee that I dealt with this evening, was incredibly rude, I personally will never spend one more penny with Home Depot. Not when there is a Lowe’s and Menards both close by. I felt like he didn’t care about wasting my time and was a complete jerk about it. This was second time something like this happened there. Normally I only do good reviews, but I feel like people should know what to expect from the HD employees.

Scar Ballz

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January 29, 2024

We ordered a dishwasher and when it came to be installed, it had a large dent in the front, so it had to be sent back for a new one, the second time, 2 guys show up with a dishwasher and say they're here to deliver it. And I said, no, you're actually here to deliver and install. Long story short, I was challenged to fight him in the street! they left again!After speaking with Home Depot and being sent to someone in resolutions I was assured that this matter was gonna be taken care of, and I would be hearing back from them, and it was completely unacceptable! and believe it or not, I actually agreed to let them come out a third time with a new dishwasher to install and to my surprise, it was the very first dish washer they took back with the same large dent in the front door, and to top it off, after talking to them again, they said they no longer have that model and it would be at least a month until they could get it! This was totally unacceptable and now, my wife has to worry about some crazy guy that threatened us having our address, I was assured by the guy I talked to in resolutions that they would find out the guys name, so at least that was on file in case of any repercussions from them, but I highly doubt that happened!! Totally sickening experience! Great way to treat customers that have spent tens of thousands of dollars with you!

Robert Darroch

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December 13, 2023

Purchased lumber for a fence project. Was told they had 267 cedar boards available on hand. I paid for 220 boards. I requested to pick them up tomorrow morning. They set the pick up time for 8am. I returned to get my boards the next morning to be told that they only had 68 boards available. They issued me a refund and told me I would see it on my account in 7- 10 business days. Do not buy lumber from here unless you physically see that it is available. Customer service are no help at all.