The Home Depot

1525 State Hwy K, O'Fallon, MO 63366, USA

About The Home Depot

4.2 / 5

from reviews

    John Francisco
    -
    July 24, 2024

    They had items on the shelf that required a tear sheet to purchase secured items. I tried to buy an item and they were out of stock. I took a photo of the item's tear sheet with its price because I sensed a problem coming when I was told to go to customer service by the cashier to have it ordered. They wouldn't honor the price and it was on the shelf since April at that price. Here we are three months later. The manager asked me what he should do. I said do what is fair. After being insulted with his solution I walked out and complained on the Home Depot website. I did not get one response from them. Next, better business bureau. 👎

    Olivia Brugmann
    -
    January 18, 2025

    We ordered all new kitchen appliances on Black Friday ‘24. We were told they would be delivered January 4th. Awesome! But now 2 months later, when they’re suppose to be delivered tomorrow (2 weeks after expected delivery date), we are being told that none of our appliances are even in transit. Home Depot keeps saying it’s not their fault but they should not be allowed to sell a product that is not on the shelf and can get sent out. I understand things take time but it is their fault for giving false information with an email confirmation that our appliances be delivered tomorrow the 18th. We were told by the appliance manager that they’re not allowed to give us the same deal that we originally got on that Black Friday because if they did “Home Depot would lose a lot of money”. I would think Home Depot can suck up their pride and give us what we paid for. We are very very upset and feel it’s very unprofessional of Home Depot

    Allen Burns
    -
    September 28, 2024

    I was shopping for paint. Vince was very helpful. He informed me it was only his second day in the paint department. He's young, but very knowledgeable. It was the first time in a while I've had a positive experience with an employee. It feels good to leave a store feeling like all your needs were met.

    Amber Cook
    -
    October 06, 2024

    Placed an order for 70 foam boards for a job on ofallon k website. They were in stock and my money was taken out. I got a call saying they were out of stock and my order was canceled. The customer service guy said I would get my refund instantly. I then got a email stating it would take 3-5 business days to get my refund. I explained I have already told this customer I will be at his house to start the job today. I already have a U-Haul rented. Then a lady working there told me to ask the customer for more money while waiting for the refund. This place is a joke!! Oh and then they also said it was available at the closest store so I could have just had it switched to that store but the guy in customer is new and he didn’t know that. KEEP YOUR SYSTEM UPDATED!!! You’re messing up peoples jobs and money!

    Debbie House
    -
    December 10, 2024

    NEVER Had I experienced such kindness@an Home Depot/associate Carol you are a gem!!!In today's world that's hard to find,along with her kindness was a professional,knowledgeable employee.CEO,district manager,store manager take note;Carol should be training newly hired employees,even some of current employees probably need a refresher,including floor managers.

    The Home Depot

    Our Address

    1525 State Hwy K, O'Fallon, MO 63366, USA

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