The Home Depot

John Francisco

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July 24, 2024

They had items on the shelf that required a tear sheet to purchase secured items. I tried to buy an item and they were out of stock. I took a photo of the item's tear sheet with its price because I sensed a problem coming when I was told to go to customer service by the cashier to have it ordered. They wouldn't honor the price and it was on the shelf since April at that price. Here we are three months later. The manager asked me what he should do. I said do what is fair. After being insulted with his solution I walked out and complained on the Home Depot website. I did not get one response from them. Next, better business bureau. 👎

Mantlemaker

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September 28, 2024

I was shopping for paint. Vince was very helpful. He informed me it was only his second day in the paint department. He's young, but very knowledgeable. It was the first time in a while I've had a positive experience with an employee. It feels good to leave a store feeling like all your needs were met.

Amber Cook

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October 06, 2024

Placed an order for 70 foam boards for a job on ofallon k website. They were in stock and my money was taken out. I got a call saying they were out of stock and my order was canceled. The customer service guy said I would get my refund instantly. I then got a email stating it would take 3-5 business days to get my refund. I explained I have already told this customer I will be at his house to start the job today. I already have a U-Haul rented. Then a lady working there told me to ask the customer for more money while waiting for the refund. This place is a joke!! Oh and then they also said it was available at the closest store so I could have just had it switched to that store but the guy in customer is new and he didn’t know that. KEEP YOUR SYSTEM UPDATED!!! You’re messing up peoples jobs and money!

Rory Foster

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August 14, 2024

I like this store. I don't like their return policy. Sometimes they make it very simple. Other times you have to plead with them to take back their own branded product. I guess it depends on who's working. I'm a Vet. Lowe's has reserved parking for me. They have Vet employees identified. We like talking Vet stuff. I'll take my business to Lowe's. They always treat me like a customer, not a vandal.

Tamara Byrd

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October 02, 2024

Never choose Home Depot for flooring. AWFUL experience! Only giving 2 stars instead of 1 because the lifeproof flooring we chose is beautiful ❤️. However, Home Depot needs a MASSIVE level up on the training of the folks they send out to measure and give you your estimate on flooring installs. After getting 5 separate estimates, we decided to go with Home Depot for our LVP materials and install bcuz the price was great. One of the big pluses was they were going to rip out our old flooring for free! But, no. AFTER we ordered our LVP and it’s in the middle of our living room (per Home Depot’s instructions), the installers arrive. IMMEDIATELY, they walk in and say they can’t remove our flooring for free because of how it was installed. THEN, they tell us we will need LOTS of plywood to ensure there’s no big gaps. This amounted to the original estimate being OFF by $3000! What?!? Who did you hire to do your estimate work?! How did the carpenter walk in and immediately know this but your estimate guy did not??! We ended up hiring someone else to install because we were so disappointed with Home Depot. Today, we learned they also didn’t order enough LVP so the contractors can’t finish. Home Depot, this is a horrible reflection on you. Clearly your carpenters are super knowledgeable but the ppl YOU HIRE to do estimates are abundantly undertrained and don’t have nearly the knowledge they need to do the job well. Thankfully, there are many other options, so peace out, Home Depot. You’ve lost my business for good! Update: more fun! The Home Depot employees who did the estimate had us short on trim by more than half! We needed 180 and they had us buy 70ft. Absolutely unreal!