Two appointments made and paid for flooring measurements. Home Depot failed on both appointments. Didn’t bother to call or show up. Store manager Lisa couldn’t care less. Don’t bother with HD. Go straight to Lowe’s. Cleaner store and actual customer service. Better products.
I have never received a bad experience from this store or company, but today was a dreadful experience. I placed an order for a “new” fridge on Feb 8th from an associate who seemed very knowledgeable and professional. He FAILED to explain that I needed a water valve behind my fridge for them to be able to remove my old fridge or install my new fridge due to liability issues, they explained. THIS IS UNACCEPTABLE!!!! The delivery guys even mentioned this happens a lot!!!!! REALLY!!!! I now have to rush and hopefully get a plumber out ASAP to have a water valve installed. The delivery guys talked me into keeping the new fridge in my garage until I installed one. They explained they would come back to hook it up. However, they left without letting me see the fridge, which happened to have more than one dent on the bottom of the fridge. I attempted to call them back, but they would not answer the phone. I rushed to the store to speak to the friendly manager. The best she could do to remedy this horrible experience and failed customer service, by her associate, was to reorder a new fridge for me. What I learned from this experience: never purchase an appliance from home depot ever AGAIN!!!’ I’m currently waiting for them to come pick up my fridge so I can get my refund and then purchase a fridge from a company that offers better customer service.
If you know what you are looking for AND where to find it, its a great store, with reasonable prices. If you don't know where to find the item(s), it can be challenging to find help. When staff is available they are very friendly and helpful.
I always love to go to Home Depot. This one was 20+ miles from home but they were the only location with my item. I didn't appreciate an associate saying she wouldn't help us because it wasn't "her" area but everything else was perfect. They do seem to have better selections in this store.
The Home depot is my home away from home. It's moving to the area this location has become our go-to. We are always greeted when we walk in and asked if we need help finding anything. Location is well maintained, clean & convenient. The staff are friendly and knowledgeable.
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