The Home Depot

Brian Street

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June 19, 2022

It's a Home Depot... Not much to tell really. Typically good customer service and assistance. Everyone was very helpful and friendly today. I was able to use the app to take me directly to the aisle I needed for what I was purchasing.

Gabriella Jones

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August 03, 2022

Home Depot customer service staff has made it clear they are worried about “taking the hit” financially than providing decent customer service. I recently purchased an Ecobee Thermostat that was missing parts, so I wanted to exchange it for the correct item. Chris in customer service cut into my conversation with another worker to say I wasn’t allowed to return the item to their store because I purchased it at another location. She explained it was because they “would have to take the hit.” I checked Home Depot’s return policy and the first words you see are “returns are free and easy, we take it back or exchange at any store,” and never states in the return policy exceptions that missing parts require a return to the store the item was originally purchased at. It’s astounding that her response seems as though she’s personally affected by a billion dollar company “losing” $180 on a thermostat. Very, very odd behavior. I wasted my time, money, and gas driving back to the other location when I should have been able to easily get the service I needed at this location.

Jackson Pepper

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June 22, 2022

Either the website stock doesn't get updated at all or the pickup order staff are incompetent. I ordered 4 tools in the morning at 8-9am and I don't get an email all day saying hey your order is ready. No, instead I get a call at 9:30pm, 12 HOURS LATER, saying that some of the items I ordered are out of stock when the website said they were in store. And now I can't get my gift card back that I used. It's being turned into store credit I have to go up to the store to use. Why have online store and pickup if it doesn't work. Useless website and useless system. If it weren't for their stock of Milwaukee and other home Depot related brands I would not shop at any home Depot again

Alex Ray

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August 09, 2022

I shop here all the time mainly because it's the closest hardware store, but they keep everything well stocked and lots of options. Lumber is okay, and they don't have a lot as far as yard/garden tools, but otherwise just about anything you need.

Shane Bernskoetter

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June 22, 2022

What can I say, from tools to equipment to raw materials Home Depot is the place! The Cottleville store is staffed with tons of awesome folks that are super helpful. The vast majority of my tools and equipment has come from here and when we recently purchased a house last year 85% of the renovation raw materials came from this store. Cabinet doors, counters, tile, paint, trim, you name it. Great place for one stop home projects.