The Home Depot

6190 Mid Rivers Mall Dr, St Peters, MO 63304, USA

About The Home Depot

4.3 / 5

from reviews

    Sherry
    -
    July 29, 2021

    I wish I could love this store because it's super convenient and they have some very nice and helpful employees, especially in their customer service and paint department. But when I shop as a lone female I have been harassed by a few male employees especially in an aisle by myself. About a year ago, I was harassed by an extremely aggressive male employee and reported it to the store manager. Today,, that same male employee harassed me again and I reported again. They seemed to take the latest incident seriously but then was told "it's because you're so cute” so I’m doubtful they will. They also said they get complaints about him all the time and nothings been done. I've also had a male employee yell down an aisle at me to try and get my attention and when I didn't respond he yelled louder and another employee followed me around for 2 aisles when I never asked for assistance. When I am shopping with someone else or there are other people are around me, this behavior never happens. It only happens when I'm alone. This kind of behavior has been going on consistently for the past year and I can only imagine how many unreported incidents have happened considering how many I have personally had. I really hope their management takes this seriously and educates their male employees (and female employees who make jokes about being harassed) on how to behave around their female customers so we can feel safe when shopping. I feel very unsafe shopping alone at this store knowing this particular employee is still able to be so aggressive towards women without any repercussions and that management hasn’t taken the complaints seriously for a year.

    Socratic Sounds
    -
    September 21, 2021

    I had a really bad experience with a pick up order. They loaded an incorrectly labeled french door that was damaged and it also had incorrect information on the item description online. Since it was wrapped up we could not see the item itself before leaving the store. Unfortunately we did not have the time to bring it back and had to work on our project around the incorrect/damaged item due to time constraints. Filled out the survey, and after a week or so goes by a lady calls about the survey. She pretty much denied any responsibly and blamed us for the issue. Be very careful when picking up your order...

    Charles Comparato
    -
    September 07, 2021

    We bought a refrigerator/freezer there less than 1 year ago. The freezer light bulb burned out and we couldn't find a replacement. Home Depot would not replace the defective bulb and said it is not covered by the 10 year warranty. They would not order a bulb for us and told us we would have to order it online. Very poor customer service. We recently bought new flooring and 5 doors, spending over $8000 and they wouldn't replace a $15 light bulb. They will not see us again.

    Tim Barry
    -
    September 25, 2021

    Located my item online. Tells you what isle and bin to find it. In and out in a few minutes. Easy

    Frankie Ray McGuire
    -
    September 17, 2021

    Best home or work improvement store in my opinion, most employees are super outgoing and educated...

    The Home Depot

    Our Address

    6190 Mid Rivers Mall Dr, St Peters, MO 63304, USA

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