The Home Depot

6190 Mid Rivers Mall Dr, St Peters, MO 63304, USA

About The Home Depot

4.3 / 5

from reviews

    Lynn Brown
    -
    June 04, 2024

    Purchased all new cabinets for my kitchen. I had the best experience due to Donna "kitchen designer"! She was so patient and knowledgeable. We got to see the design on the computer as we put it together. She is thorough. I recommend Donna for anyone to have this done efficiently.

    D
    -
    May 28, 2024

    Ordered appliances in store and tried to take advantage of the free delivery. I took the day off work to be home for the delivery. They said between 1:30 and 5:30pm (Wednesday). 5:30, no truck. I called and they said that they were delayed and they would have someone call me back. No call! 7:30, no truck. I get a message that the delivery was attempted. Absolutely not true. I call the service center again and am told that the system is glitching and that my rescheduled delivery for tomorrow (Thursday) but is also showing as attempted with failure. There is nothing that they can do for me except ask me to call back in tomorrow and take another day off work to wait around for my appliances to be delivered. I suggest skipping the hassle and taking your business to Lowe’s at this point. Update: 2 days later (Friday), the truck showed up first thing in the morning....without any appliances. Apparently they forgot to put them on the truck. How does that happen? Delivery is now re-scheduled for Wednesday (1 week after initially promised).

    xavierlavett
    -
    June 03, 2024

    I have experienced the largest level of incompetent, unhelpful, non-customer service focused and frankly, a sense of exclusivity from the employees at this store. Never stepping foot in it nor any other Home Depot again-clearly their preference.

    Nik C.
    -
    February 13, 2024

    Well it's not Lowe's so that's a plus. They do usually have what I need provided I am able to locate it. Employees are slightly more friendly than the place across the street but they're no Chick-fil-A. I do miss the days of having just a normal hardware store instead of the only options being "box store" hardware places in this area.

    Lynn Downey
    -
    November 23, 2023

    Failed to deliver my refrigerator on 2 attempts. Claimed they ran out of time the first day, then didn't put it on the truck 2 days later. Asked for my money back, I was told it would take 24 to 48 hours. That didn't happen either. Was also promised a call and didn't get it. Do not recommend anyone buy appliances from Home Depot. Still no refund or a call almost a week later. Worst customer service I have ever experienced and my first bad review.

    The Home Depot

    Our Address

    6190 Mid Rivers Mall Dr, St Peters, MO 63304, USA

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