I contacted the manufacturer about an issue with a new water heater that I purchased from Home Depot and installed. The issue was a faulty computer chip in the water heater control board. The manufacturer offered to ship one in 5 business days. I called Home Depot to see if they could help speed up the process so we weren’t without hot water for a week and they offered to remove the chip from another unit so that we would have hot water the same day! They were so helpful and now we have hot water!!
Clerk midrange a return and I was charged 2 times for 2 gallons of white paint on my Home Depot Credit card. I returned 2 gallons came to $38.** without receipt. The clerk charged it to my credit card instead of a merchandise card so I paid 2X for 2 gallons of paint I don't have. I will not be shopping at the Home Depot at Cave Springs ever again. I called and talked to the clerk and corporate customer service. I have no product or receipt therefore no proof. An expensive mistake on my part. Total $76. It could have been worse.
Went to purchase a dryer. Sales associate, RAQ2040, told me item was in stock and could be delivered. After the purchase, delivery contractor told me it was not in stock and i would have to wait. Not for when the dryer arrived, but once it arrives i would go back to the end of the line of reservations. Once it arrived it was the wrong dryer. After all of this, i just wanted a refund. Told them just give me my money back I'll go somewhere else. This is now the fun part. Expext a minimum of two weeks to get a refund. It has to go through home depots delivery service, then travel to the manufacturer, then the actual refund process begins. Do yourself a favor shop locally, they match prices anyway. Ive spent over 4 hours on the phone with home depot. Most of the time no one cares, or even has correct information. Sales associate recommended me to leave a one star review for the delivery company, but i think home depot deserves one as well.
Two appointments made and paid for flooring measurements. Home Depot failed on both appointments. Didn’t bother to call or show up. Store manager Lisa couldn’t care less. Don’t bother with HD. Go straight to Lowe’s. Cleaner store and actual customer service. Better products.
This store has a number of helpful employees in every department. I’ve been helped in lawn and garden (getting a mower out of storage), power tools (getting a tool off the top shelf of storage), and electrical (locating the correct outlet). Each employee I’ve had an interaction with has been knowledgeable and helpful.
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