The Home Depot

1920 Wentzville Pkwy, Wentzville, MO 63385, USA

About The Home Depot

4.1 / 5

from reviews

    Joseph Polizzi
    June 22, 2024

    I went to purchase blinds. I needed them cut to fit the window. I asked 3 different staff members who all told me they couldn’t cut blinds. All told me they’d call the person who could. One guy laughed and said they are in the break room I saw them when I came in. I waited 41 minutes from the time I actually started running my timer before putting the blinds back and leaving. I have never had such poor customer service at Home Depot except at this location it’s not the first time I’ve left that store after I wasn’t able to get assistance but it will however be the last I won’t be back to this store again.

    Travis Neisen
    June 18, 2024

    What a warehouse with everything you'll ever need, I can't think of anything this place doesn't have. This place gives equipment and supplies for anyone making repairs or adding to their house or lawns, truly anything except groceries and clothes!

    Shawn Speaks
    May 28, 2024

    On 5/27 we purchased two sets of tables and chairs. They said just pick up the next day and they would pull them. Get there 5/28 They sold the two sets we purchased bc they were too lazy to have them pulled. Instead of calling other stores and actually providing any Customer service or apologizing they just said we will just refund your money. We ended up buying the floor model and zero associates helped carry it out. They were all just standing around staring at us. The Laziness is just astounding. We will never go back to this location.

    Michelle Whitaker
    April 25, 2024

    Stacey Wolf was so helpful on more than one occasion, going above and beyond to help me find exactly what I was looking for..appliances, blinds and tools to fix things around my house! Just a fantastic employee with great customer service ethics!

    On Liberty
    May 15, 2024

    I recently came to Wentzville Home Depot in search of a riding lawn mower to make life easier and I’m leaving this review to give proper credit to Joe, Jon, and Robo Rob at the Wentzville location for going above and beyond. Joe helped me sort through the features of various mowers to help me determine which features were most important for the size, terrain, and level of my yard. After that the mower he recommended was not the most expensive mower, but the one best suited for my needs. Initially it looked like we would have to either wait a few days for them to uncrate the mower and assemble it, but while we did some shopping for other items on our list, Joe and Jon prioritized it and got it in rated and assembled for us right then and there so it was all ready to go for us before we left and I was able to mow my lawn with it that day instead of waiting. “Robo” Rob took some time with me to help me pick out a trimmer that I could change the attachment with different tools like a tiller and also came with a leaf blower at a discounted price. He really took his time with us to make sure we found the right option and had everything we needed to get started with it. Joe, Jon, and Robo Rob were all honest with great attitudes and made finding what I needed easier. Lately I’ve noticed grown adults with terrible customer service at other retail stores, where the employees treat you like an inconvenience and seem to have no obligation to even speaking to you. I just wanted to leave this review so that Joe, Jon, and Rob get proper credit from management for going above and beyond. They would all be great options for management opportunities where they can help spread those qualities to others.

    The Home Depot

    Our Address

    1920 Wentzville Pkwy, Wentzville, MO 63385, USA

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