About The Home Depot
Our Address
1920 Wentzville Pkwy, Wentzville, MO 63385, USA
Is your Facebook Page Killing your Business? We can Fix It!
Read More
Is your Facebook Page Killing your Business? We can Fix It!
Read MoreTo get listed, enhance your listing, offer promotions on this site, or find out more about the services we offer, please contact us!
Be careful ordering appliances. I ordered November 15 and set delivery for December 13. Two days before the delivery they changed it to January 7 because two of the four things are out of stock. They will not do anything to make it right. I asked if we could substitute for different similar items. They refused. They won't split the delivery and bring some now. It is all at the same time. I got a great deal at the time so I can't cancel and get a similar price so I am stuck waiting for them to come after the holidays. Don't count on them for good service!
Upon purchasing a freezer, I drove home 30 minutes away only to find that it was severely damaged upon opening. While this is not my primary concern, I was frustrated by the extended wait time I experienced when attempting to exchange it for a new one. Despite waiting for an hour, I was only able to speak with one employee in the appliance area, who was engaged in a conversation with another customer. I spoke with several other employees who informed me that they were unable to assist me and that I would have to wait for the aforementioned employee to complete his conversation.
There was a cyber deal in a DeWalt 12ah Flexvolt battery. They had one in stock per online. I ordered immediately and received confirmation of my order and a message telling me it would be ready for pickup in a few hours. About the time it should have been ready I received a message saying it was out of stock. This tells me someone saw the deal and either bought it for themselves or a friend. When it comes back in stock, I'll be going there with my confirmation and demanding the price given.
I ordered a entertainment unit and not only while I was assembling it found out they sent me the wrong unit but they only sent me half of a wrong item as this unit was supposed to have 2 boxes. When I called to inform them what happened I was told (sorry) and that I would have to pay for another unit (so technically) temporarily double paying for my item that they made the error on. And once they picked up the incorrect unit I would get my money returned to my card in about 7-10 days. So they sent me the wrong unit I wasted time and effort bringing it to my home assembling it to be told they would have to charge me again for the mistake they made? Customer service was terrible I’ll stick to Lowe’s.
Horrible experience with the manager. Best to avoid this store at all costs. They had one fire pit left in the style I was supposed to get. Box seemed beat up, and the item had possibly been returned, but the associate I asked assured me that they carefully check these items to make sure all the parts are there, and it isn’t damaged. Yeah, I should’ve laughed and walked out, but my mission was clear and I bought it anyway. Item was a lot heavier than expected, so it was a chore getting it home. And it was a little concerning how many employees had their masks down under their chins. Sure enough, I wrestled the box into the garage, opened the package, and it was bent up quite a bit. I really didn’t want to repackage it and haul it back to the store due to the weight and Covid risks. Called the store, and the associate said they should be able to issue a partial credit or do something for replacement if I can send pictures, and she transferred me to her “manager”. Guy was pretty curt, not at all helpful, said “we don’t have an email you can send pictures to”, and said I have to bring the item back to the store. Instead of that hassle, I called the service number inside the package, and Home Depot customer service bent over backwards to help. I sent the service rep pictures of the damaged parts. (The service rep said the store manager definitely has an email address he could’ve given me). She sent a parts request to the manufacturer, to replace the bent parts if they’re available (which is a long shot). And then she contacted the store manager to try to set up a partial refund. After quite some time, she gets back with me, and is clearly upset and out of breath. She told me about her frustrating experience with this manager, and it sounded like a doozie. We had a couple good laughs at his expense. Fortunately, it looks like Home Depot corporate can resolve the issue. We’ll see. And I’m very glad I (hopefully) won’t have to set foot in that store again.