Needed in depth assistance with a few items. Bob, in particular, was VERY knowledgeable and helpful. He gave EXTREMELY good customer service! In fact, every employee I came into contact with today was very pleasant. I was also able to get everything off of my list...and a few more items for less than I thought I would have to spend.
The store itself is great, the customer service is always fantastic. I'm giving it 2 stars because of its delivery service. First of all, their delivery window was literally 6AM-8PM. Meaning the delivery could happen at any point in between those 2 times. They were supposed to deliver a prepackaged sliding glass door into my garage. They were also supposed to call me 30 min before they arrived so I could prep the area. They did neither. Instead, I was watching TV waiting for a phones call or even a door knock but instead all I heard was a thud on the side of my house. When I got up, put my shoes on, and walked outside, all I saw was the delivery guys driving away pointing to where they dropped the door off and taking a picture so they could "confirm" the delivery. This was a $2k sliding glass door.. no signature, no confirmation that it was ok, NOTHING! They literally slammed it up against my house, and left. Now I know this wasn't the stores fault directly, they hired a 3rd party delivery service. However, Home Depot has no built in "Rate your delivery" button on any of their emails or their website. Or at least, non that I could find. Truly great store, truly awful delivery.
Wentzville Home Depot..go quick Crete 80 lbs 5 bags great help..took care of me ...loaded my car in a timely manner ...everyone was super friendly!! Definitely go back!! Wonderful selection?? Had everything I needed!!
Friendly staff! I was able to find everything I needed! Only reason I couldn't give a 5 star is because their parking lot has other busy businesses around it and it can be very challenging to get in and out!
The best customer service at any hardware store. I love this location and the staff.
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