About The Home Depot
Our Address
1920 Wentzville Pkwy, Wentzville, MO 63385, USA
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My husband and I bought a fridge on 8/3 with a scheduled delivery date of 8/24. The morning of delivery we called to verify it was en route, and we were told it was. At 4pm we called again to check when it would be delivered, and were told it got left off the truck for some reason and would be delayed two days. Rinse and repeat this same story FOUR more times and a customer service rep decided that cancelling the order and starting fresh was the best option to ensure no more mistakes (we have now been without a fridge for 1.5 weeks longer than expected). The rep did give us a 10% discount, but when cancelling the order, our call was disconnected. When we called back, we learned that our order had in fact been cancelled, but no new order - or discount - existed. Each time our order was delayed, my husband and I were the ones calling to find out. Not once did Home Depot reach out themselves with this information. Instead of attempting a new order with NO discount, as the rep at this store told us that would be impossible to do with a fresh order, we went to Lowe’s Outlet, found the same fridge for less, and had it delivered/installed 16 hours later with no complications or cancellations. Save your time, money, and frustrations by buying appliances elsewhere.
I went to purchase blinds. I needed them cut to fit the window. I asked 3 different staff members who all told me they couldn’t cut blinds. All told me they’d call the person who could. One guy laughed and said they are in the break room I saw them when I came in. I waited 41 minutes from the time I actually started running my timer before putting the blinds back and leaving. I have never had such poor customer service at Home Depot except at this location it’s not the first time I’ve left that store after I wasn’t able to get assistance but it will however be the last I won’t be back to this store again.
On 5/27 we purchased two sets of tables and chairs. They said just pick up the next day and they would pull them. Get there 5/28 They sold the two sets we purchased bc they were too lazy to have them pulled. Instead of calling other stores and actually providing any Customer service or apologizing they just said we will just refund your money. We ended up buying the floor model and zero associates helped carry it out. They were all just standing around staring at us. The Laziness is just astounding. We will never go back to this location.
Stacey Wolf was so helpful on more than one occasion, going above and beyond to help me find exactly what I was looking for..appliances, blinds and tools to fix things around my house! Just a fantastic employee with great customer service ethics!
I recently came to Wentzville Home Depot in search of a riding lawn mower to make life easier and I’m leaving this review to give proper credit to Joe, Jon, and Robo Rob at the Wentzville location for going above and beyond. Joe helped me sort through the features of various mowers to help me determine which features were most important for the size, terrain, and level of my yard. After that the mower he recommended was not the most expensive mower, but the one best suited for my needs. Initially it looked like we would have to either wait a few days for them to uncrate the mower and assemble it, but while we did some shopping for other items on our list, Joe and Jon prioritized it and got it in rated and assembled for us right then and there so it was all ready to go for us before we left and I was able to mow my lawn with it that day instead of waiting. “Robo” Rob took some time with me to help me pick out a trimmer that I could change the attachment with different tools like a tiller and also came with a leaf blower at a discounted price. He really took his time with us to make sure we found the right option and had everything we needed to get started with it. Joe, Jon, and Robo Rob were all honest with great attitudes and made finding what I needed easier. Lately I’ve noticed grown adults with terrible customer service at other retail stores, where the employees treat you like an inconvenience and seem to have no obligation to even speaking to you. I just wanted to leave this review so that Joe, Jon, and Rob get proper credit from management for going above and beyond. They would all be great options for management opportunities where they can help spread those qualities to others.