Overall has always been a good location especially if you have insurance. Unfortunately, I am now with out eye care insurance. They told me up front how much it was going to cost but I did not have enough available to cover it with other expenses for different medical issues. When I explained I could not afford it, basically was told to come back when I can pay. No payment plan offer or paid in full discount. While I was originally told it was important to get checked again hence the appointment, but when I can't pay, it can wait. Profit before patients. Hmm. Also, sign on door says mask required. But as I was going in a delivery driver was going in to drop a package without a mask. When I asked, I was told, "he was only here to drop packages so he is in and out." Policy is policy. Hypocrisy is there. It is a great place if they take your insurance.
We have always had GREAT service here until now. Our usual optician is outstanding (Thank You Carrie for all you do)but was not available. The Optician helping me this time did her best but just wasn’t the same. The main sticking point was she had to wait for our new insurance to kick in on Feb 1. Exam was on Jan 27 and she assured me they would place the order on Feb 1. That didn’t happen, resulting in several days of delay. Finally received glasses on Feb 14 and fitted on Feb 15. Point is we don’t need excuses but expect to receive the service we were promised!!
Very profesional top-notch eye-care. Staff and doctors are all wonderful.
I love this place, Dr. Ladd is wonderful and so is all the staff.
Hands down the absolute best in St Charles county. Everyone is extremely, friendly, helpful and knowledgeable. The entire faculty is very nice, clean and comfortable. The Doctors especially Dr Ladd are top notch. Don't bother going anywhere else as it dosent get any better than this.
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