Total Access Urgent Care

Janet Martin

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April 16, 2024

My elderly mother went to this urgent care once- 1 week ago, and then again today. My mom has an auto immune lung disease. They did not do a chest x-ray last week. She went back today because she was still not feeling well and they told her she had pneumonia after doing a chest x-ray, then she was told as she was leaving by a male employee, that there is no such thing as pneumonia vaccines. I made sure she didn’t mean that there wasn’t one for her treatment of having pneumonia not just the prevention of and she verified what he told her. So she then asked me if she’s had pneumonia vaccines and I told her yes it’s now called Prevnar 21 (lower numbers years earlier due to new strains).My mom is up-to-date on all of her pneumonia vaccinations because of her lung issue) because she was having trouble getting her prescription due to computer issues. I called the Urgent Care to have them resend the prescription. The young lady at the front desk was very pleasant and kind. When I told her some of my concerns about her visits, she passed me over to a gentleman who sounded pretty young and sure of himself. He told me that he was the one who walked her out and told her that there was no pneumonia vaccine then proceeded to tell me he found out differently after she left. He then told me that he did not tell her that they don’t exist, but that there aren’t any pneumonia vaccines, which is saying the same thing especially if you didn’t know that they did exist.. he stated the reason why they did not do an x-ray. The first time she visited was because they have a protocol that anyone under the age of 60 has had to be coughing more than a few days to warrant an x-ray so that’s why it wasn’t done.(read that again if you didn’t catch the criteria). My mother is well over the age of 70 and has an auto immune lung condition and it should’ve been warranted. He then proceeded to say the reason why they did an x-ray today was because she was coughing for a week. when I asked him if he was an admin person or a medical professional, he responded “why is this relevant, I feel like you are trying to scrutinize me”. I was taken aback. Lots of red flags had already gone up before making this phone call and even more so we’re added during the simple conversation, I was a medical professional. I would’ve answered the question whether I was or wasn’t obviously he is a medical professional because he did not want to answer the question but tried to gaslight me As if I was going to start tormenting him. It was a simple professional question and he could not, and would not answer it. I told him the reason why I wanted to know was because my mother put her trust in them two times and he immediately cut me off and said, and we appreciate her, putting her trust in us and then proceeded to change the conversation to try to end it. he said he already took care of resending her prescription which I was thankful for. I’m trying to keep my mom alive as long as I possibly can and they apparently do not care about patient care, customer care or having any decency. You cannot admit to saying something wrong and then turn around and say that you didn’t say it , just by using one different word. The last time my mom had pneumonia. She was hospitalized for two weeks because she was misdiagnosed and sent home. I pray that they have not done this to other people, especially the elderly or people who are auto immune compromised. I hope the HR department and the leaders of that Urgent Care reevaluate who they have working At their facilities.

Shelley Underhill

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January 30, 2024

My visit both times were for a work related injury. The first visit went smoothly. Short wait time, friendly staff, etc. The second visit took longer, as there were more people needing attention. The staff at TAUC made sure to come in and let me know the progress. I didn't have to sit and wonder why they weren't seeing me. It was nice that they took my time into consideration. Once I was seen, the process went smoothly and relatively quickly from there. I have always had courteous staff members at his location ( Hwy K & I-70).

Roman Smith

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April 16, 2024

I feel much better already I’m back up and ready for my mail routes today!! You guys did an amazing job !! I feel much love & support from all of your doctors & nurses yesterday!! I’ll definitely be back if I ever need results as fast as you all gave me!

emily wallace

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December 30, 2023

First time patient at this location and had a great experience! Our nurse Melissa communicated clearly and considerately the steps of our appointment. She was super fun too! Our doctor christian,eventhough he was super busy and the only Physician there that night, was super nice. 10/10 would recommend

Theresa H.

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March 28, 2024

I had an injury from a fall at 5:00 pm. I didn't feel it was serious enough for emergency room but shouldn't wait till the next morning. My daughter had gone to TAUC before and reccomended I go there. They were friendly, compassionate and quickly started to care for me. I am so happy to have them in our community for after hour care!