Rory was very knowledgeable and personable. He worked with our situation and was truthful about options and how everything would work. He kept in contact with us and responded to any questions or requests promptly. I would gladly work with Rory at USA Mortgage again.
Jamie made herself available for questions every time I had one. She made communication easy with an app, texting, email, and phone calls. This process was so smooth that if I were to refinance again I would want to have Jamie by my side. Thank you again SO much!! 😊
We had a really great experience with Aaron! He managed to get our loan refinanced in the middle of a pandemic with little effort on our end. His communication was top notch. He always responded quickly and answered all of our questions. He got us a great rate and closing was super easy! I've already recommended him to several friends and family members!
I worked with Renee Morris to refinance my home loan and I felt she was exceptionally knowledgeable and did the best she could to get things done quickly and efficiently. She made things easy on my end and the company was able to provide a great value for me. It was helpful they were able to work around my schedule as needed and it seemed like they were willing to put in the effort to get things done quickly without constantly coming to me for information or signatures.
the customer service was great, phone calls were returned promptly. The low interest rate was locked in at the lowest point. The closing went very smoothly with the lowest closing costs possible I was disappointed in the length of time for the underwriters review because of the constant questions regarding my monthly income when I explained that I am retired and am not currently taking IRA withdrawals and no monthly salary earnings.
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