About Value City Furniture
Our Address
202 Mid Rivers Mall Dr, St Peters, MO 63376, USA
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Our sales rep, Angie, was fantastic! Highly recommend her. She is -very knowledgeable and we truly enjoyed our experience with her! The delivery was smooth, on time and the guys were great!
The men that delivered my couch were amazing! But, the rest of the process was not as good. My first trip to the store I believe Gary was the one that “helped” me. He was very nonchalant. He didn’t go out of his way to really sell anything to me or convince me to want to buy from the store. However, when I returned knowing exactly what I wanted to order I was helped by Angie Bradford She was very nice and although I knew what I wanted she still showed me a few other options and explained everything very well. She wasn’t too pushy. She was just upfront and honest, which I loved. My only complaint would be how the manager spoke to Ms. Angie when she asked for help with ordering on the system. He was rude and seemed frustrated with her. I expressed to Angie how I did not like the way he spoke to her and shortly after my visit he called me. His response was something along the lines of “I knew how to fix it she was just right there in my ear talking.” So, instead of fully apologizing for his behavior he continued to justify what he did and neglect the fact that his actions were wrong. I was also not a big fan of the fact that my delivery was pushed back a month after already waiting a month, but life happens. In all, I am very happy with my purchase and Angie B. and the delivery men were great!
If I could give negative stars, I would. My sister and I ordered a couch in June. They told us that we’d have it by July 9. Our move in date for our apartment was July 1; so this was great. The day of delivery we found out that we were receiving our couch because they only dropped off half of our purchase( we bought beds and dressers as well). We gave them a call and they stated that the new delivery was August 28/29. This was a little upsetting, but we agreed to wait. Then a week before the new delivery date, we checked online and it stated that it was pushed back until mid September. This was upsetting, but we decided to be patient. On the date of the new delivery, we checked online, once again no one called or notified us, and our couch was pushed back a week. Then when that new delivery date came around, we checked again and saw that it was actually pushed back until the end of October. By this time, we were tired of sitting the floor; so we decided to just get a different couch. We went into the same Value City that we purchased our original couch so that we could swap out. The sales lady told us that the original sales lady probably knew that we wouldn’t get the couch on time because there were only 20 couches in the warehouse and there were other people in line. So not only was our time wasted but we were lied to. After this, we decided to just select a different couch. We received this within the week. Everything was great until we realized that the new couch was damaged. The structure of the arm is gone. We called customer service and they stated that someone should reach out in a week. After a week passed, with no one contacting us, we called again. We spoke with someone and they sent us a link to have someone come out. Today is the day that someone was scheduled to come out. We gave customer service a call and they claimed that no one scheduled an appointment, although we received a conformation text and email. So not only did they lie and continue to push our date back, they sent us a damaged couch and they are giving us trouble about fixing it. Customer service never offered an apology or anything for the inconvenience. Value city does not Value their customers, they are only concerned with their payment. I will not be returning. We have them so much grace, just for them to take it for granted. I shop placed were I am valued, and Value City has shown time after time, that we are not.
Everyone always friendly and helpful without being over bearing. Bear quality and variety! And the delivery men were so wonderful! I’ve been going to value city for at least 30 years and they never disappoint!
Such a fabulous selection of furniture. I worked with Samantha who really helped find what I was looking for, while also giving me the most bank for my buck. I highly recommend working with her!