Angie is INCREDIBLE! She was there every step of the way for when we had questions. She explained the sales, prices, and availability to make sure we were getting the best deals we could get. The furniture we ended up purchasing is absolutely beautiful and we would not have it if it were not for her! Definitely pay her a visit if you are in the market for new furniture! She is the absolute BEST!
So far so good. Bought our furniture but have not had it delivered yet. Our salesperson Angie was helpful but not overbearing. Hopefully the great experience will extend after delivery? Now is the update! We purchased our 5 pieces of furniture in Aug 2020. It was partially delivered in Oct. After 3 more cancellations and deliveries we finally got everything. 3 items were damaged. Again after several delivery/ cancellations, 2 items were replaced by Jan. Since then we have had 4 attempted deliveries of the last damaged piece ( dresser). Every one was unacceptable. I called to get my $ back. They're putting stipulations on the pick up. If i cancel on them for any reason there will be a charge. We paid upon purchase and they will not refund us until they have their damaged furniture .I offered to leave it outside to get at their convenience. This is an issue? ( it junk anyways). There is absolutley no customer service after they get payment, only company policy. I requested to speak with a upper management personnel, and was told it too was against company policy. I would not recommend this company or location to anyone in the future. One service representative promised to call back and did not .Another hung up on me ! Very unprofessional and childish. Buyer beware! Value City is a middle man. They do not have the product on hand. You will be required to wait and will be at the mercy of unprofessional service from everyone after your purchase. Absolutely the worst experience I've ever had with a business. If or when we finally receive our furniture that was paid for 8 months ago, I think a visit to the St Peters store to inform potential customers to think twice before shopping there could be an option! Google review is very helpful to the public, but in person information on a bad company is so much more effective
Ahmad was very helpful! He let us know about current deals and sales as well as made the shopping experience easier. Value City had a wide selection and we were able to find great furniture items that matched what we had in mind.
After I was told by a previous location that the piece to our sectional was discontinued and we were out of luck I gave the St Peters location a call and was delighted to have Chris special order one of the last 3 pieces from another store for us. Chris really went above and beyond to ensure we were still kept as happy customers of Value City Furniture! :)
We originally placed an order online for living room furniture, then we decided to go into the store to make sure that we liked what we purchased. We are so glad that we did! The furniture that we chose online was not at all comfortable. Leah was amazing at helping us find exactly what we were looking for. She was super friendly, not pushy at all, and made sure we got an amazing price. She is definitely an asset to Value City Furniture and we will be sure to recommend our friends to her!
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